The Kommo alternative: pay half or less, for life
A shared inbox, an included AI assistant, broadcasts and a sales pipeline. If you switch, you pay the lower of 50% of what you pay Kommo or the list price of the plan that matches or beats yours, for life. Compare every feature and price below, with sources.
Kommo today · team of 5
ChatSales, matching plan · BasicUS$49/moWhat is Kommo?
Kommo, formerly amoCRM, is a messenger-based sales CRM: a kanban pipeline built around WhatsApp, Instagram and TikTok conversations, with bots and AI agents on higher plans. Its homepage calls it an all-in-one AI CRM, cites 100,000+ clients in 100+ countries, and targets sectors such as beauty and wellness, retail, education and real estate.
Why teams look for Kommo alternatives
- There's no month-to-month option: Kommo states that monthly payment isn't available and the minimum subscription is 6 months, paid up front per user (for example, $150 per user on Base). ↗
- Cancelling only stops the next renewal; Kommo's refund policy says no refund is given for the remaining portion of a billing cycle you've already started, except in special cases. ↗
- Every user is a paid seat, and Broadcasting, no-code bots and AI agents only start at Advanced ($35/user/month); Base also caps leads at 2,500 per user. ↗
- Some reviewers on Trustpilot mention templated support replies that auto-close tickets, an unrequested renewal charge and difficulty cancelling, and Capterra's review summary lists slow customer support as a con. ↗ ↗
When Kommo is still the better choice
Stay with Kommo if your team lives in a kanban sales pipeline fed by WhatsApp and Instagram, you're fine prepaying six months or more per user, and you want the official API and coexistence from the entry plan.
Sources (checked 2026-10-12)
What Kommo users say in reviews
What they like
What they complain about
- Support is the most common complaint: slow, templated answers and tickets closed for 'no response'. ↗ ↗
- Billing and cancellation friction, including an unrequested renewal charge and no refund for unused months. ↗
- WhatsApp synchronization bugs that took days to resolve. ↗ ↗
- Basic WhatsApp functions locked behind higher paid tiers, and pricing that feels high for small teams. ↗ ↗
Ratings and themes from public review sites, checked 2026-10-12. We paraphrase; follow the links for the full reviews.
Kommo vs ChatSales: the questions buyers ask
| Question | Kommo | ChatSales |
|---|---|---|
| What does a team of 5 pay per month? | Base is $25 per user/month, so 5 users = $125/month, billed $750 up front for 6 months. Advanced (with broadcasting and AI agents) = $175/month ($1,050 per 6 months); Pro = $225/month ($1,350 per 6 months). Meta message fees are extra. ↗ | US$49/mo (Basic plan, 5 users); US$39/mo billed annually |
| Is there a minimum contract, and can I get a refund? | Yes, a 6-month minimum with no monthly billing. Cancelling stops future renewals only, and the unused part of a started period isn't refunded except in special cases. ↗ ↗ | No lock-in; switchers get a 100% refund within 7 days |
| Can I keep my number and use the WhatsApp Business app at the same time (coexistence)? | Yes, on any plan and the 14-day trial; only chats active in the last 30 days are imported. ↗ | Yes: keep the WhatsApp Business app and the API on the same number (if your number meets Meta's conditions) |
| Is there a visual sales pipeline? | Yes. Sales pipelines (kanban) are a core feature on every plan, including Base. ↗ | Yes: visual kanban pipeline, multiple pipelines, value and owner per deal |
| Is AI included or an add-on? | Basic AI (reply/task suggestions, summaries) is on Base; AI agents start at Advanced (up to 3) and Pro (up to 50). AI credits are capped per user, and extra credit packages are sold separately. ↗ | Included in every plan up to a usage limit; then pay as you go |
| Does it mark up Meta's per-message fees? | Not stated. The pricing page only links a WhatsApp fee calculator and doesn't say whether Meta's fees are passed through at cost. ↗ | 0% markup: you pay Meta directly with your own payment method |
Brands that use our platform
Kommo vs ChatSales: a quick feature comparison
Both put your chats in one place. Here is where they differ, row by row, from each vendor's public pages.
| ChatSales | Kommo | |
|---|---|---|
| Price and billing | ||
| Cost for a team of 5, per month | US$49 Basic plan, 5 seats | US$175 (Advanced plan: the first with an AI agent; paid 6 months upfront) ↗ |
| Cheapest plan | US$29/mo 3 users | US$25/mo · 1 user ↗ |
| Price per user (cheapest plan) | US$9.67 | US$25 ↗ |
| How you pay Meta's fees | Official API: directly to Meta, 0% markup | Official API: directly to Meta, 0% markup ↗ |
| Free trial | Yes | 14 days ↗ |
| Official WhatsApp API | ↗ | |
| WhatsApp coexistence (app + API) | ↗ | |
| Broadcasts | ↗ | |
| Channels and inbox | ||
| Supported channels | ↗ | |
| Shared team inbox | ↗ | |
| Instagram DMs | ↗ | |
| Facebook Messenger | ↗ | |
| Spanish interface | ↗ | |
| Sales and automation | ||
| Sales pipeline (CRM) | ↗ | |
| No-code flow builder | ↗ | |
| AI | ||
| AI assistant that replies | Included in your plan up to a usage limit, then pay as you go | ↗ |
| Switching | ||
| Refund | 100% in your first 7 days (if you switch) | No refunds per its terms ↗ |
| Your price | Half or less of what you pay, for life | |
| Export your contacts | ↗ | |
| Free migration guide | Not published | |
Why ChatSales is the best alternative to Kommo
Pay half or less, for life
- Switch from Kommo and pay the lower of 50% of your bill or our list price for the plan that matches or beats yours, for life.
- Pay Meta's fees directly to Meta on the official API: 0% markup.
- 100% refund in your first 7 days if you switch.
AI included, not an add-on
- An AI assistant that answers 24/7 from your own business info.
- It hands the chat to your team when a customer wants to buy.
- Included in every plan up to a usage limit; then pay as you go.
Switch in a day, on your own
- Keep your WhatsApp number with the official API or coexistence.
- Import your contacts from CSV with our free step-by-step guide.
- Try it free first. No card, no contract.
Switch from Kommo in 4 steps, on your own
- 1Export your contacts from Kommo to a CSV file.
- 2Create your ChatSales account and try it for free.
- 3Import your contacts with their tags using our free step-by-step guide.
- 4Connect your WhatsApp number through the official API or coexistence: you keep your number.
If you switch and ChatSales isn't for you in your first 7 days, we refund 100%.
Everything your team needs to sell by chat
Click any of these in the live demo. No sign-up.
Every chat in one shared inbox
WhatsApp, Instagram and Messenger land in one place, with owners, tags and notes. Nobody answers twice and no lead waits.
Sofía R.AssignAutomations and AI that work while you sleep
Describe what you want in a sentence and Copilot builds the flow. The AI answers from your info, tags the chat and assigns it.
A sales pipeline built from your chats
Every conversation becomes a deal with a stage and a value. Drag it forward and see what's about to close.
Know what your chats sell
New leads, messages, first reply time and sales per period, per channel and per agent.
What you'd pay if you switch from Kommo
| Your Kommo plan | You pay today | Your ChatSales plan (matches or beats) |
|---|---|---|
| Advanced plan: the first with an AI agent; paid 6 months upfront | US$175 | Basic US$49−US$126 |
Kommo's plans today
Base
For small teams – access AI essentials for simple workflow
Core features
- Core workspace
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI basics
- AI reply suggestions
- AI task suggestions
Advanced
For growing teams – automate chats with smarter AI tools
All in Base +
- Automation tools
- Pipeline automation
- Broadcasting
- No-code bots
- More AI power
- Up to 3 AI agents
- AI field value suggestions
- Missed message detection
Pro Popular
For mature teams – scale higher with advanced AI automation
All in Advanced +
- Booking & scheduling
- Build booking page
- Share scheduling link
- Create calendar profiles
- Audience activation
- Create dynamic segments
- Sync audiences to ad platforms
- Track campaign ROI
Enterprise
Custom AI CRM with top-grade security, control and support
All in Pro +
- Enterprise controls
- Single sign-on (SSO)
- Enterprise-grade security
- Priority data processing / SLA
- Scheduled backups
- Customer success
- Priority support
- Dedicated account manager
6 other Kommo alternatives and what they cost
Public monthly price for a team of 5 users and one strength of each, from its own website. ChatSales comes first because this is our page.
- 1
ChatSales
US$49/mo · team of 5
Half or less of what you pay today, for life, when you switch; AI included in every plan (up to a usage limit); 7-day refund.
- 2
respond.io
US$199/mo · team of 5
States it adds no markup to Meta's per-message fees on the official API. ↗
respond.io alternatives → - 3
SleekFlow
US$139/mo · team of 5
Full omnichannel: integrates WhatsApp, Instagram, Facebook Messenger, Line and live chat into one interface. ↗
SleekFlow alternatives → - 4
Wati
US$149/mo · team of 5
Transparent published USD pricing across tiers: Growth $69, Pro $149, Business $349/mo, no quote needed. ↗
Wati alternatives → - 5
ManyChat
US$149/mo · team of 5
Has a permanent free plan (25 active contacts, 2 channels, 1 user) plus a 14-day trial. ↗
ManyChat alternatives → - 6
Interakt
US$49/mo · team of 5
Accessible USD pricing: Starter $12, Growth $55, Advanced $69/mo. ↗
Interakt alternatives → - 7
Gallabox
US$331/mo · team of 5
Omnichannel inbox covering WhatsApp, Instagram DMs and comments, and a web widget. ↗
Gallabox alternatives →
Real use cases from teams that sell by chat
Use-case stories with example conversations.
Frequently asked questions
Which businesses is Kommo best for?
Where Kommo is strong: Its Base plan already includes the official WhatsApp API, a kanban pipeline and basic AI suggestions. Documents one-click export of leads, contacts and companies to CSV, Excel or Google Sheets. WhatsApp coexistence is available on every plan, including the 14-day trial. ChatSales fits teams that sell by chat and want a sales pipeline, AI and broadcasts at a public, flat price.
Why do I need a Kommo alternative?
Teams usually look for one because of cost and limits. No monthly billing: 'Monthly payment is not currently available. The minimum subscription period is 6 months', billed upfront. Priced strictly per user ($25/$35/$45 per user/mo), so team cost grows with every seat.
What makes ChatSales the best Kommo alternative?
Half or less of what you pay today, for life, on the plan that matches or beats yours; an AI assistant included in every plan; Meta's fees paid directly to Meta with 0% markup; and a 7-day refund if you switch.
What is the difference between Kommo and ChatSales pricing?
For a team of 5, Kommo costs US$175 a month; ChatSales Basic costs US$49, and if you switch you pay the lower of 50% of your bill or that list price, for life.
Will I lose my WhatsApp number if I switch from Kommo?
No. Your number connects to ChatSales through the official WhatsApp API or coexistence; Meta runs that process. For coexistence, your number must have been active on the WhatsApp Business app for at least 7 days.
What happens to my Kommo history?
The tags, notes and stages you have inside Kommo don't move on their own: export them (for example, your contacts as CSV) before you cancel and import them into ChatSales with the migration guide.
Do I have to pay to try it?
No. You start free with trial credits, no card needed. If you switch from another platform, you also have 7 days to ask for 100% of what you paid ChatSales back.
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