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Personal broadcasts
Send approved templates to a segment, with each customer's name, and track reads and replies.
Broadcasts
Bulk messages that feel personal
With Broadcasts you send Meta-approved templates to a segment of your contacts, with each customer's name and details, and see who received, read and replied.
How a broadcast is built
- Choose your audience with tags and filters.
- Choose a Meta-approved template and personalize its variables.
- Schedule the send and measure the results.
Send without putting your number at risk
Use the official API, send only to contacts who agreed to receive your messages and watch your content. That way you keep your number's quality rating.
Bulk messages without bans →Replies land in your inbox
When a customer replies to a broadcast, the conversation enters your shared inbox and the AI or your team handles it.
Frequently asked questions
How much does it cost to send a broadcast?
Meta charges for each template delivered based on its category and the customer's country, separately from your ChatSales plan.
Why do I need approved templates?
WhatsApp requires approved templates to start conversations with customers who haven't messaged you in the last 24 hours.
Can I segment who I send to?
Yes, with tags and filters on your contacts.
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