ChatSales
EN
ESENPT中文
Log in
Broadcasts

Bulk WhatsApp messages that feel personal

Send Meta-approved templates to a segment of your contacts, with each customer's name and details, and see who received, read and replied.

Try for free →See how it works
"New season" broadcast68%read · example data
Reply to broadcastKarla Mendez · 2 min ago

I'm interested! Do you still have it in size M?

AI replied

Hi Karla! Yes, we still have size M. Shall I hold one for you with the discount?

Brands that use our platform

Logitech
McDonald's
BYD
Booking.com
Xiaomi
Agoda
Benefits

Reach many customers without losing the personal touch

Features

Everything you need to send with confidence

Approved templates, with each customer's details

Choose a Meta-approved template and fill its variables with each contact's name and details.

Luna Store
The new season is here!

Hi Karla, our fall collection just arrived and we saved your favorite size. Want a look?

See collectionTalk to an advisor
Template approved

Send to a segment, not everyone

Build your audience with tags and filters, and schedule the send for when you want it.

VIP customersTag-based segment

Track deliveries, reads and replies

See the results of every broadcast and compare which messages work best.

1,240Messages sent
Delivered
1,190
Read
843
Replied
223
Example data

Personalize with customer data

Use your contacts' tags and custom fields so each message speaks directly to the person receiving it.

Karla MendezVIP customerSize MSan Diego

Replies land in your inbox

When someone replies to a broadcast, the conversation enters your inbox and the AI or your team handles it.

Karla Mendez
Reply to "New season" broadcast
I'm interested! Do you still have it in size M?
AIHi Karla! Yes, we still have size M. Shall I hold one for you?
Yes, please 🙌

Send without putting your number at risk

Use the official API and send only to contacts who opted in, to protect your number's quality rating.

Official API Opted-in contacts Number quality
Customers

How teams use the platform

From "which one should I get?" to warranty sorted, in one chat
From "which one should I get?" to warranty sorted, in one chatLogitech is a customer of our platform. This story shows how a team like theirs can advise customers on WhatsApp before they buy and to handle warranty and support after. The AI answers from the brand's own product information and hands each case to the right person, in one shared inbox.Read the story →
Every message to the restaurant, answered and in the right hands
Every message to the restaurant, answered and in the right handsMcDonald's is a customer of our platform. This story shows how a team like theirs can answer customer questions on WhatsApp about the menu, store hours, allergens and orders. The AI replies from the official menu and FAQ information, and sends each piece of feedback to the right restaurant team.Read the story →
Brand, dealers and customers in one conversation
Brand, dealers and customers in one conversationBYD uses the platform behind ChatSales to connect the brand with its distributor network across Brazil and Mexico on WhatsApp. Purchase enquiries, dealer coordination and customer service live in one conversation flow.Read the story →
A reservation that turns into a warm welcome
A reservation that turns into a warm welcomeBooking.com uses the platform behind ChatSales to share booking details on WhatsApp as soon as a guest books. Pre-arrival questions get answered instantly, and hotel support is just one message away.Read the story →

Use-case stories with example conversations. Trademarks belong to their respective owners.

Frequently asked questions

How much does it cost to send a broadcast?

Meta charges for each template delivered based on its category and the customer's country, separately from your ChatSales plan.

Why do I need approved templates?

WhatsApp requires approved templates to start conversations with customers who haven't messaged you in the last 24 hours.

Can I segment who I send to?

Yes, with tags and filters on your contacts.

You might also like

AnswerBulk messages without bansTo send bulk WhatsApp messages without getting your number banned: use the official API, approved templates and contacts who opted in.Learn more →
AnswerRejected templatesThe most common reasons Meta rejects WhatsApp templates and where to find the exact rejection reason.Learn more →
AutomationsAutomationsAutomate WhatsApp with message flows, keyword replies and after-hours replies. Start from a template or describe the flow to Copilot.Learn more →
AnalyticsAnalyticsTrack new leads, won deals, revenue and messages against the previous period. Live analytics for your chat sales.Learn more →
Contact directoryContact directoryYour WhatsApp contact database in one directory: import contacts from CSV, tag them, assign them to your team, filter and export whenever you need.Learn more →

Create your free account and connect your first channel in minutes.

Create your free account and connect your first channel in minutes.

Try for free →See how it works