ChatSales
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Omnichannel inbox

One inbox for WhatsApp, Instagram and Messenger: zero lost sales

Multiple agents, teams and channels. One place to reply, assign and follow up on every conversation.

Try for free →See how it works
New Instagram message@lucia.hdz · 1 min ago

Saw your story, how much is the dress?

Assign conversation
María LópezSales · assigned
AI replied

Hi Lucía! Yes, we have it in S, M and L for $890. Want me to hold one for you?

Brands that use our platform

Logitech
McDonald's
BYD
Booking.com
Xiaomi
Agoda
Benefits

Your customers message you everywhere. Your team sees it all in one place.

Features

Your AI and your team, always on the same page

Customer details, right in view

Next to every conversation you see who the customer is, their tags and who's handling them, so your agent replies with full context.

VIP customerHotQuoteMaría López

Every chat to the right agent

Assign each conversation to the right person or team from the very first message, manually or automatically.

Assigned agent
Collaborator

Collaborate without the customer seeing

Leave internal notes inside the conversation to hand off a case or flag something urgent. The customer only sees your replies.

Hi, my order hasn't arrived 😕
Internal noteCarlos, can you check the tracking with the courier? Only your team sees this
Internal noteChecked: it arrives tomorrow. I'll let her know.

Every agent with their own access

Each person logs in with their own account and role. Your business keeps every conversation and every customer, even when someone leaves the team.

Owner
Admin
Agent

Helpful replies, effortlessly

Use templates by typing “/”, let ChatSales AI suggest the reply and automate the repetitive stuff with keyword replies.

Template with “/” ChatSales AI Keyword reply

Keep using WhatsApp on your phone

With coexistence you connect your WhatsApp Business number to ChatSales and keep using it in the app on your phone.

Salesperson replying to a WhatsApp chat from their phone on the street
Hi Ana, your size M in blue is back in stock. Want me to hold it for you?
Channels

Every channel your customers use, in one inbox

WhatsApp Business APIMeta's official API: several agents on one number, approved templates and broadcasts.
WhatsApp CoexistenceConnect your WhatsApp Business number and keep using the app on your phone.
Instagram DirectInstagram direct messages land in the same inbox as your chats.
Facebook MessengerAnswer your Facebook Page messages alongside everything else.
Web chatA chat for your website that continues in the same inbox.
WhatsApp callsYour team's WhatsApp call history, in the same place.
Customers

How businesses use the platform

From "which one should I get?" to warranty sorted, in one chat
From "which one should I get?" to warranty sorted, in one chatLogitech is a customer of our platform. This story shows how a team like theirs can advise customers on WhatsApp before they buy and to handle warranty and support after. The AI answers from the brand's own product information and hands each case to the right person, in one shared inbox.Read the story →
Every message to the restaurant, answered and in the right hands
Every message to the restaurant, answered and in the right handsMcDonald's is a customer of our platform. This story shows how a team like theirs can answer customer questions on WhatsApp about the menu, store hours, allergens and orders. The AI replies from the official menu and FAQ information, and sends each piece of feedback to the right restaurant team.Read the story →
Brand, dealers and customers in one conversation
Brand, dealers and customers in one conversationBYD uses the platform behind ChatSales to connect the brand with its distributor network across Brazil and Mexico on WhatsApp. Purchase enquiries, dealer coordination and customer service live in one conversation flow.Read the story →
A reservation that turns into a warm welcome
A reservation that turns into a warm welcomeBooking.com uses the platform behind ChatSales to share booking details on WhatsApp as soon as a guest books. Pre-arrival questions get answered instantly, and hotel support is just one message away.Read the story →

Use-case stories with example conversations. Trademarks belong to their respective owners.

Frequently asked questions

How many agents can use the same number?

Several at once. The number of users depends on your plan.

Does it work with Instagram and Messenger?

Yes. Instagram and Facebook Messenger direct messages land in the same inbox as WhatsApp.

Can I keep using the WhatsApp Business app?

Yes. With coexistence, you keep the app on your phone with the same number.

You might also like

Sales pipelinesSales pipelinesTurn every WhatsApp chat into a visible deal. Sales pipelines with stages, values and owners, connected to your inbox.Learn more →
AI assistantAI assistantAn AI assistant that replies on WhatsApp, Instagram and Messenger 24/7 using your business info, updates your CRM and assigns the right sales rep.Learn more →
AnswerMultiple agents, one numberYes. With the official WhatsApp API or coexistence and a shared inbox, multiple agents can handle the same number at the same time.Learn more →
Interactive tourInteractive tourInteractive ChatSales demo: answer WhatsApp, Instagram and Messenger chats, turn on the AI and send a broadcast with example data. No sign-up.Learn more →

Create your free account and connect your first channel in minutes.

Create your free account and connect your first channel in minutes.

Try for free →See how it works