Coexistence

Keep using the WhatsApp Business app. Add the API.

Coexistence lets you connect your WhatsApp Business number to ChatSales without giving up the app on your phone. Your team works from the shared inbox and you keep replying from your phone, with the same number.

Try for free

WhatsApp Business app+52 55 1234 5678

Same number

Your team in ChatSales+52 55 1234 5678

Café owner replying on his phone while an employee handles chats on a laptop

Coexistence

Requirements before connecting

Your number must have actively used the WhatsApp Business app (sending and receiving messages) for at least 7 consecutive days before registration.
The latest version of the app, on a phone with a camera (you scan a QR code).
A number from a country where Meta allows coexistence.
A Meta Business account that belongs to your company, with legal name, address, website and phone number.

Limits worth knowing

The business name can't be changed after coexistence is activated: update it beforehand.
You can link up to four companion devices.
WhatsApp for Windows and WearOS are not supported: anything you send from them won't appear in ChatSales.
There is no button to turn off coexistence; if the connection is lost, the number is reconnected.

How to connect

From Channels, choose to connect WhatsApp, log in with your Meta account, choose your Meta Business account and scan the QR code with the WhatsApp Business app.