The official WhatsApp API, ready to sell
ChatSales connects to WhatsApp Business Platform, Meta's official API. With it, your whole team works from the same number, you send approved templates and broadcasts, and your AI assistant replies 24/7.
What you gain with the official API
- Multiple agents on one number.
- Approved templates to start conversations and send broadcasts.
- Automations and an AI assistant.
- More stability than unofficial connections.
How Meta charges
Meta charges for each template delivered, based on its category (marketing, utility or authentication) and the customer's country. Utility templates sent within an open customer service window are free, and so is replying to a customer within the 24-hour window.
WhatsApp API cost →Want to keep the app on your phone?
With coexistence, you use the API and the WhatsApp Business app with the same number.
WhatsApp coexistence →Frequently asked questions
Do I need a Meta Business account?
Yes. During setup you create one or use an existing one. It must belong to your company.
Can I use my current number?
Yes, you can connect it via the official API or, if you want to keep the app, via coexistence.
What is the 24-hour window?
When a customer messages you, you have 24 hours to reply freely. After that, you can only start the conversation with an approved template.
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