Respond after hours without staying up
To respond after hours on WhatsApp, Instagram and Messenger, ChatSales gives you two tools: the offline bot, which runs a message flow during the hours you mark as closed, and the AI assistant, which answers 24/7 with your business information. In the morning your team picks up every conversation with full context.
How to set up the offline bot
- Choose the message flow to send after hours.
- Choose which channels it runs on.
- Set your custom business hours.
- Limit how often it can fire per chat.
Or let the AI keep serving
The AI assistant doesn't just say you're closed: it answers prices, products and policies from your information, updates your CRM and leaves the conversation ready for your team.
AI assistant →Your team picks up in the morning
Every overnight conversation stays in your shared inbox, with what the bot or AI replied, so your team can carry on and close the sale.
Shared inbox →Frequently asked questions
Does the bot reply all day if I don't set hours?
Yes. By default the offline bot replies 24 hours a day, 7 days a week. Turn on custom business hours to limit it to your closed hours.
Does replying the next day cost anything?
If the customer wrote less than 24 hours ago, you're inside the service window: until 30 September 2026 those replies are free of charge; from 1 October 2026 Meta charges them at the utility rate.
What if more than 24 hours have passed?
On the official WhatsApp API, outside the 24-hour window you can only start with a Meta-approved template.
Does it also work on Instagram and Messenger?
Yes. You choose which connected channels the offline bot runs on.
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