Every click on your ad deserves an instant reply
Leads from Click-to-WhatsApp ads arrive interested right now, and they go cold if nobody answers. In ChatSales the AI and your flows reply in seconds, tag the lead and move it into your pipeline, so your team can close the sale.
What happens when someone clicks your ad
- WhatsApp opens with your number and the customer writes to you.
- The AI or a flow replies instantly.
- A tag marks which campaign they came from, if your flow adds one.
- The lead enters your pipeline and a salesperson takes it.
Keyword replies
If your ad uses a prefilled message, you can create a keyword reply that fires when the message contains a certain phrase and starts that campaign's flow.
Automations →The 72-hour free window
Under Meta's rules as of September 2026, conversations that start from a Click-to-WhatsApp ad open a free 72-hour window. Use it to reply, answer questions and close.
WhatsApp API cost →Follow up with people who went quiet
Add wait steps to your flows to write again to anyone who asked and didn't reply. Every trigger is saved in your history.
Frequently asked questions
Do I need the official WhatsApp API for this?
Click-to-WhatsApp ads lead to your WhatsApp number. With ChatSales you connect it through the official API or coexistence and handle chats from the shared inbox.
What does Meta charge for these conversations?
Under Meta's rules as of September 2026, conversations that start from a Click-to-WhatsApp ad open a free 72-hour window. You pay Meta directly, with no ChatSales markup.
Can I tell leads from each campaign apart?
Yes, if you use a different prefilled message per campaign and a keyword reply that starts a flow which adds its tag.
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