ChatSales
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FAQ

What people ask us before getting started

Here are the most searched answers about selling on WhatsApp with ChatSales. Each guide answers a single question, straight to the point.

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How much does the WhatsApp API cost in Mexico?How Meta charges for the WhatsApp API: per template delivered, by category and country. Which messages are free and what your platform charges separately.Can I use the WhatsApp Business app and the API at the same time?Yes. With coexistence you use the WhatsApp Business app and the official API with the same number. Requirements and limits.How do you send bulk WhatsApp messages without getting banned?To send bulk WhatsApp messages without getting your number banned: use the official API, approved templates and contacts who opted in.Can multiple agents handle the same WhatsApp number?Yes. With the official WhatsApp API or coexistence and a shared inbox, multiple agents can handle the same number at the same time.What can an AI assistant do on WhatsApp?An AI assistant on WhatsApp replies 24/7 using your business info, updates your CRM and hands the customer to your team when they're ready.Why does Meta reject my WhatsApp templates?The most common reasons Meta rejects WhatsApp templates and where to find the exact rejection reason.

Frequently asked questions

What is ChatSales?

ChatSales is a CRM for selling on WhatsApp, Instagram and Facebook Messenger. It brings a shared team inbox, sales pipelines, automations, broadcasts and an AI assistant into one platform.

Does ChatSales use the official WhatsApp API?

Yes. You can connect your number through WhatsApp Business Platform, Meta's official API, to send approved templates and serve many customers with several agents at once.

Can I keep using the WhatsApp Business app on my phone?

Yes. With coexistence you connect your WhatsApp Business number to ChatSales and keep using the app on your phone with the same number.

What does the ChatSales AI assistant do?

It replies 24/7 using your business information (your website and documents), updates CRM data automatically and assigns each conversation to the right rep. Your team can take over the chat at any time.

How much does Meta charge for WhatsApp messages?

Meta charges for each delivered template message based on its category (marketing, utility or authentication) and the customer's country. Replying to a customer inside the 24-hour customer service window carries no Meta charge.

Can I send bulk WhatsApp messages?

Yes. With Broadcasts you send Meta-approved templates to a segment of contacts, personalised with each customer's details, and see who received, read and replied.

How many channels and seats does each plan include?

Starter includes 3 channels and 5 seats, Growth 4 channels and 6 seats, and Scale 5 channels and 10 seats. Channels can be any mix of WhatsApp, Instagram and Messenger.

Can I import my existing contacts?

Yes. You can import contacts from a CSV file and organise them with tags and pipeline stages.

Which languages is ChatSales available in?

The platform is available in Spanish, English and Portuguese.

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