Answer
Can multiple agents handle the same WhatsApp number?
Yes. Connect your number to the official WhatsApp API, or via coexistence if you want to keep the app, and use a shared inbox like ChatSales. Each agent works from their own session and the customer always sees the same number.
Updated: September 27, 2026
InboxSearch
All 128Unread 12Unassigned 4
Sofía R.11:41
Do you take bank transfers?2
New
@maria.fdz11:46
I love the linen set 😍1
Interested
Carlos M.11:35
Do you ship to Monterrey?
AI replied
Daniela P.11:44
Are you open early tomorrow?
AI replied
Ana G.11:32
Do you still have the blue dress in M?
MarianaSofía R.AssignHi!! Do you take bank transfers?
✦ AI replyYes! Here are our bank details 🏦
And the blue dress in size M?
✦ AI replyWe have it! It's $890 💙 Want me to hold it for you?
Yes, please hold it! 🙏
Assigned to Mariana · Sales
MarianaDone, Sofía! I'm Mariana, it's on hold. Sending you the shipping details 📦
Thank you so much! 😍
How the team is organized
- Every conversation has an owner.
- Unread and unassigned filters.
- Automatic assignment to the right sales rep.
- AI steps in first when no one is available.
You might also like
Omnichannel inboxShared inboxHandle WhatsApp, Instagram and Messenger from one shared inbox, with multiple agents on the same number, filters and automatic assignment.Learn more →
CoexistenceWhatsApp coexistenceUse the WhatsApp Business app on your phone and the official API in ChatSales with the same number. Requirements, limits and how to connect.Learn more →
WhatsApp Business APIWhatsApp Business APIConnect your number to the official WhatsApp Business API (Meta's WhatsApp Business Platform): multiple agents, approved templates, broadcasts and AI.Learn more →
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