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Automations

Automate the repetitive and sell more with the same team

Build flows that reply, ask, tag and assign without anyone lifting a finger. Welcome messages, after-hours replies and keyword triggers, ready in minutes.

Try for free →See how it works
New Instagram message@sophie.mtz · 1 min ago

Hi, I'd like pricing info 🙏

Keyword "pricing"

Hi Sophie! Here's our price list. Which product are you interested in?

Flow assigned the chat
George RamírezSales · assigned

Brands that use our platform

Logitech
McDonald's
BYD
Booking.com
Xiaomi
Agoda
Benefits

What your team repeats every day, done automatically

Features

Automate without code, using visual blocks

Instant replies by keyword

When a message contains a certain word, the flow replies right away and guides the customer with questions.

Sophie Martinez
Hi, I'd like pricing info 🙏
Keyword detected: "pricing"
Hi Sophie! Are you buying for yourself or for your business?
For my business
Great! I'm passing you to George, our wholesale advisor 🙌

Tag and assign without lifting a finger

Based on the customer's answers, the flow adds tags and sends the chat to the right team.

Wholesale
Support

Three ways to automate

Flows with steps, conditions and delays; keyword replies; and a bot that answers when your team is away.

Message flows Keyword replies After-hours bot

Answer even after your team leaves

The after-hours bot replies at night and on weekends, and your team picks up the chat when they're back.

Are you still open? I want to place an order
Hi! We're closed for today. We open at 9:00 and will help you first thing 🙌
Internal noteGeorge, please pick this chat up in the morning. Only your team sees it

Describe your flow, Copilot builds it

Start from a template for your industry, or tell Copilot (beta) what to automate and adjust the draft.

Copilot (beta) Flow templates Editable draft

Follow-ups beyond the 24-hour window

On the official WhatsApp API, after 24 hours a follow-up starts with a Meta-approved template.

Luna Store
Still interested?

Hi Sophie, your wholesale quote is still available. Would you like us to confirm it?

Yes, confirmI have questions
Template approved
Customers

How teams use the platform

From "which one should I get?" to warranty sorted, in one chat
From "which one should I get?" to warranty sorted, in one chatLogitech is a customer of our platform. This story shows how a team like theirs can advise customers on WhatsApp before they buy and to handle warranty and support after. The AI answers from the brand's own product information and hands each case to the right person, in one shared inbox.Read the story →
Every message to the restaurant, answered and in the right hands
Every message to the restaurant, answered and in the right handsMcDonald's is a customer of our platform. This story shows how a team like theirs can answer customer questions on WhatsApp about the menu, store hours, allergens and orders. The AI replies from the official menu and FAQ information, and sends each piece of feedback to the right restaurant team.Read the story →
Brand, dealers and customers in one conversation
Brand, dealers and customers in one conversationBYD uses the platform behind ChatSales to connect the brand with its distributor network across Brazil and Mexico on WhatsApp. Purchase enquiries, dealer coordination and customer service live in one conversation flow.Read the story →
A reservation that turns into a warm welcome
A reservation that turns into a warm welcomeBooking.com uses the platform behind ChatSales to share booking details on WhatsApp as soon as a guest books. Pre-arrival questions get answered instantly, and hotel support is just one message away.Read the story →

Use-case stories with example conversations. Trademarks belong to their respective owners.

Frequently asked questions

Do I need to know how to code?

No. Flows are built with visual blocks.

Can I send messages outside the 24-hour window?

On the official WhatsApp API, outside the 24-hour window you can only start with a Meta-approved template.

Do automations work on Instagram and Messenger?

Yes, each flow can be used on the connected channels that support it.

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Create your free account and connect your first channel in minutes.

Create your free account and connect your first channel in minutes.

Try for free →See how it works