Automations
Automate the repetitive. Sell more with the same team.
With ChatSales you build flows that reply, ask, tag and assign without anyone lifting a finger. Welcome messages, after-hours replies and keyword triggers, ready in minutes.
◎ CopilotReply after hours and send buyers to sales↑
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TriggerNew message after hours
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AI repliesUsing your catalogue and prices
?
ConditionReady to buy?
👤
Assign to SalesMariana · Sales
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YesNoTagInterested · follow up
Three ways to automate
- Message flows: steps, conditions and delays to guide the customer.
- Keyword replies: respond instantly when a message contains a certain word.
- After-hours bot: replies when your team is away.
You don't start from scratch
Use ready-made flow templates for your industry, or describe what you want to automate and let Copilot (beta) build you a draft you can adjust.
Follow-ups that don't get forgotten
Add delays to your flows to follow up with people who didn't reply or reach out again after a purchase. Every trigger is logged in your history.
Frequently asked questions
Do I need to know how to code?
No. Flows are built with visual blocks.
Can I send messages outside the 24-hour window?
On the official WhatsApp API, outside the 24-hour window you can only start with a Meta-approved template.
Do automations work on Instagram and Messenger?
Yes, each flow can be used on the connected channels that support it.
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