Booking.com uses the platform behind ChatSales to share booking details on WhatsApp as soon as a guest books. Pre-arrival questions get answered instantly, and hotel support is just one message away.
In Mexico City, Valeria can't sleep and finally decides: five nights by the sea in Cancún, her first solo trip. She taps "book" and drops her phone on the pillow, heart racing.
Booking.comonlineBefore the screen goes dark, WhatsApp buzzes. A Meta-approved template shows her booking details: dates, hotel and how to get help. All in the chat she already uses every day.
Booking.comonlineValeria comes back to the chat with questions. The AI assistant answers from the uploaded policies and FAQs: check-in times, what the booking includes. When a question needs the hotel, it says so and hands the conversation to a person.
Booking.comonline
Lucía from guest support picks up the conversation in the shared inbox, with the booking and history in view. She coordinates the request and replies to Valeria in the same thread: no lost emails, no hold music.
Booking.comonlineGuests feel expected from the very first minute. Booking details arrive where they're actually read, the AI answers common questions at any hour, and the team focuses on what needs a human touch.
Booking.comonlineExample conversations showing how the platform is used. The conversations shown are illustrative examples of how these customers use the platform; all trademarks belong to their respective owners.
Create your free account and connect your first channel in minutes.