Logitech is a customer of our platform. This story shows how a team like theirs can advise customers on WhatsApp before they buy and to handle warranty and support after. The AI answers from the brand's own product information and hands each case to the right person, in one shared inbox.
In an apartment in Guadalajara, Sofía is setting up her new desk. She works in design, spends ten hours a day with a mouse in her hand, and her wrist is starting to complain. She opens WhatsApp and types, expecting nothing until morning.
LogitechonlineThe reply lands before Sofía puts her phone down. The AI assistant draws on the spec sheets and buying guides the brand uploaded, and asks just enough to recommend well. Nothing made up: only what the brand's own documents say.
LogitechonlineOne day her scroll wheel starts skipping. Sofía goes back to the same chat, with the whole history in view. The AI recognises a warranty issue, collects the basics and assigns the case to the support team, so she never has to repeat herself.
Logitechonline
Diego from support opens the case in the shared inbox. He sees the purchase, the earlier conversation and the warranty tag. He replies, leaves an internal note for a teammate, and when there's news, a Meta-approved template message tells Sofía where her request stands.
LogitechonlinePre-sale advice and after-sale support no longer live in separate channels. Every customer has one conversation with their full history, the AI handles common questions at any hour, and the team spends its time on the cases that truly need a person.
LogitechonlineExample conversations showing how the platform is used. The conversations shown are illustrative examples of how these customers use the platform; all trademarks belong to their respective owners.
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