BYD uses the platform behind ChatSales to connect the brand with its distributor network across Brazil and Mexico on WhatsApp. Purchase enquiries, dealer coordination and customer service live in one conversation flow.
In Monterrey, Carlos and Paola have been talking for weeks about switching to an electric car. After dinner, with the kids asleep, Carlos writes on WhatsApp. The showroom is closed; the conversation isn't.
BYDonlineThe AI assistant replies from the brand's spec sheets and FAQs: range, charging, trims. It asks for the city to find the nearest dealer, without inventing prices or promises.
BYDonlineFirst thing in the morning, the conversation is already assigned to the Monterrey dealer's team, with full context. Andrés, a sales advisor, greets Carlos by name and offers times. Carlos repeats nothing.
BYDonline
On the other side, the brand team coordinates with its dealers in Mexico and Brazil from the same platform: wholesale enquiries, product questions and follow-ups. Every opportunity moves through stages in the sales pipeline, visible to whoever needs it.
BYDonlineCustomers, dealers and the brand no longer get lost between personal numbers and contact lists. Each enquiry reaches the right dealer with its history, and the brand sees how its network is moving, in Brazil and Mexico, from one place.
BYDonlineExample conversations showing how the platform is used. The conversations shown are illustrative examples of how these customers use the platform; all trademarks belong to their respective owners.
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