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Clinics and practices

Attend to every patient, even when your front desk is swamped

Patients message at all hours to ask about services, prices, location and hours. ChatSales replies instantly with your information and passes each conversation to your front desk with full context.

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Clinic receptionist in Guadalajara answering patient messages on her phone
Clinics and practices

How the AI serves a patient at your clinic

WhatsApp
Hi, how much is a dental cleaning?
AIHi! I'm the assistant for Bright Smile Clinic (example). A dental cleaning is $95 and includes a check-up with the dentist. We're open Monday to Saturday, 9 am to 7 pm.
Ok. Also, one of my teeth has hurt since yesterday and my gum is a bit swollen. Is that normal?
AISorry you're in pain. I can't give medical advice over chat, so I'm passing your message to our front desk to find you an evaluation as soon as possible. If the pain is severe or you have a fever, please go to urgent care.
Tag: Pain · High priority · Assigned to Lucy (front desk)
Thanks, I can come tomorrow morning
Hi, this is Lucy from the front desk. I checked the dentist's calendar and have a 10:30 am evaluation tomorrow. Shall I book it under your name?
Yes please, Andrea Lopez
Stage: Appointment confirmed by front desk

How many sales do you lose by not replying in time?

Enter your numbers. The starting values are an example: change them.

Sales slipping away each month

With the AI replying 24/7, every one of those chats gets an answer in seconds.

Try the AI with your own chats →

Clear answers, at any hour

  • Services and specialties.
  • Prices and payment methods.
  • Location and hours.
  • What to bring to their appointment.

Ready-made flows for clinics

Start from flow templates designed for medical centers and adjust them to the way you work.

Follow-up after the appointment

Send follow-up messages and campaigns with Meta-approved templates, and see who replied.

Frequently asked questions

Can my receptionists work from the same number?

Yes, multiple agents work from the shared inbox.

Does the AI give diagnoses?

It shouldn't. Set it up to answer administrative questions and pass clinical questions to your team.

Can I separate new and returning patients?

Yes, with tags and stages in your pipeline.

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