Privacy Notice

Data we process

• Your account data: name, email, phone number, company and billing details.
• Data on your use of the service and the website, including analytics cookies and, only if you accept them, advertising cookies from Google (Google Ads) and the Meta Pixel.
• Contacts and conversations you connect to ChatSales, which we process on behalf of your company.

What we use it for

• Providing, maintaining and improving the service.
• Billing and customer support.
• Security and abuse prevention.
• Measuring our ads on Meta (Facebook and Instagram): if you accept cookies, the Meta Pixel records visits and clicks on the site. In addition, when you create your account, our server sends Meta Platforms a sign-up notice with your email, phone number and name hashed (SHA-256), so we know which ad led to the sign-up; this does not depend on cookies. Meta never receives your conversations or your customers' data. If you don't want us to share this data, email info@chatsales.app with the subject "Do not share with Meta" and we will stop sending it.
• Sending you information about the service; you can unsubscribe from marketing communications at any time.

Newsletter

If you subscribe to the ChatSales newsletter, we store your email and language only to send it to you. Sign-up is double opt-in: you get nothing until you confirm from the email we send you. Every issue has a one-click unsubscribe link, and once you unsubscribe we stop writing to you. Emails are sent through our email delivery provider. We never sell your email or share it with third parties for their advertising.

Your customers' data

With respect to your company's contacts and conversations, you are the controller and we act as processor: we only process them to provide the service to you and according to your instructions.

Transfers

To operate the service, we use infrastructure and messaging providers, such as Meta and cloud providers, which may process data outside your country with appropriate safeguards. Meta Platforms also receives the sign-up notices described above, for ad measurement.

Your rights

You can request access to, rectification or cancellation of, or object to the processing of your data (ARCO rights (Mexico); LGPD rights (Brazil)) by emailing info@chatsales.app.

Retention

We retain data while your account is active and for as long as necessary to comply with legal obligations.

Changes to this notice

We will publish any changes on this page with their update date.