Data security and privacy

Who operates ChatSales

ChatSales is operated by BobOffice, LLC. For any legal, privacy or security matter, email us at info@chatsales.app.

Official WhatsApp connection

API connections use Meta's official WhatsApp Business Platform, under its rules and policies.

You decide who gets in

• You invite each person on your team with their own user.
• Your dashboard shows who your team's users are and each one's role.
• You are responsible for the activity of the users you invite.

Your data is yours

For your company's contacts and conversations, you are the controller and ChatSales acts as processor: it only processes them to provide the service to you and according to your instructions. From the Directory you can export your contacts whenever you want.

You pay Meta directly

WhatsApp messages are paid to Meta with your own payment method in Meta Business Manager, at Meta's official rates. ChatSales doesn't resell those messages or add any markup.

Each person sees only their part

• Admin, Editor and Agent roles, plus individual permissions.
• With "Access to all chats" turned off, an agent only sees the chats assigned to them.
• You also decide who can see all contacts or export them, so your database stays protected if someone leaves the team.

Confidentiality letter

If your company needs one, we send a confidentiality and data-protection letter addressed to your company the same day. Ask for it at info@chatsales.app or on WhatsApp.

Invoicing

Every payment generates an invoice in your company's name, with your legal name and details, issued by BobOffice, LLC.

If you cancel

Before cancelling you can export your contacts. Afterwards, on request, we delete your data from the platform, except what the law requires us to keep.

Your rights and security questions

You can request access to, rectification or cancellation of, or object to the processing of your data (ARCO rights in Mexico; LGPD rights in Brazil). For that, or any security question, email info@chatsales.app.