Data security and privacy
Your company's contacts and conversations belong to you: ChatSales processes them only to provide the service and according to your instructions. You connect to WhatsApp through Meta's official platform, your team signs in with their own users, and you can export your contacts whenever you want.
Official WhatsApp connection
API connections use Meta's official WhatsApp Business Platform, under its rules and policies.
WhatsApp Business API →You decide who gets in
- You invite each person on your team with their own user.
- Your dashboard shows who your team's users are and each one's role.
- You are responsible for the activity of the users you invite.
Your data is yours
For your company's contacts and conversations, you are the controller and ChatSales acts as processor: it only processes them to provide the service to you and according to your instructions. From the Directory you can export your contacts whenever you want.
Contact directory →You pay Meta directly
WhatsApp messages are paid to Meta with your own payment method in Meta Business Manager, at Meta's official rates. ChatSales doesn't resell those messages or add any markup.
Markup on Meta fees →Your rights and security questions
You can request access to, rectification or cancellation of, or object to the processing of your data (ARCO rights in Mexico; LGPD rights in Brazil). For that, or any security question, email [email protected].
Contact →Frequently asked questions
Who owns my customers' data?
Your company. ChatSales processes it as a processor, only to provide the service to you and according to your instructions.
Can I export my contacts?
Yes. You can export your contacts from the Directory whenever you need to.
How long do you keep my data?
While your account is active and for as long as necessary to comply with legal obligations.
Where do I report a security issue?
Email us at [email protected] with the details of the issue.
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