Your team's call history, right next to your chats
The Calls section in ChatSales shows a history of who called, whom, when, for how long, which agent handled it, an AI transcription and notes, with a separate tab for WhatsApp calls. If you need to make or receive calls through the WhatsApp Business API, message us first to confirm what is available for your channel.
What each call records
- From whom and to whom.
- Date and duration.
- The agent who handled it.
- AI transcription.
- Notes.
Filters to find a call
- By time period.
- By agent.
- By calling channel.
- Only your calls or the whole team's.
- Search.
WhatsApp calls, kept separate
A separate tab keeps your WhatsApp call history apart from the rest, so you can review each channel on its own. From the same section you open call statistics and manage your calling channels.
Good to know
This page describes what you see in the call history. Which WhatsApp calls you can make or receive depends on Meta, your channel and its setup. Before you sign up, ask us whether it covers what you need.
Contact →Frequently asked questions
Can I make WhatsApp calls from ChatSales?
It depends on your channel and its setup. Message us before you sign up and we will confirm what is available for your number.
Are calls transcribed?
The call history has an AI transcription column and a notes column for each call.
Can I see only my own calls?
Yes. Switch between your calls and the whole team's, and filter by agent, channel and time period.
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