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Calls

Your calls and your chats, all in one place

See who called, when, for how long and which agent handled it, with AI transcription and notes. WhatsApp calls get their own tab.

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WhatsApp callCarlos Méndez · today 10:24

Duration 4:12 · handled by María López

Handled by
María LópezSales · 4:12 min
AI transcription

The customer asked for a quote on 20 units and needs them by Friday.

Brands that use our platform

Logitech
McDonald's
BYD
Booking.com
Xiaomi
Agoda
Benefits

Every call on record, right next to your conversations

Features

Everything each call records

Who called, whom and for how long

Each call shows who it was from and to, the date, the duration and the agent who handled it.

WhatsApp call4:12 minToday 10:24María López

AI transcription and notes

Every call has an AI transcription column and a notes column, so you can pick up the case without asking again.

"I need a quote for 20 units by Friday"
NoteSend the quote today before 6 p.m.
Done, I just sent the quote on WhatsApp.

Find any call

Filter by time period, agent or calling channel, or use search. Choose your own calls or the whole team's.

By time period By agent By channel Only my calls

WhatsApp calls, kept separate

A separate tab keeps your WhatsApp call history apart, and from the same section you manage your calling channels.

WhatsApp tab All calls Calling channels

Statistics one click away

Open your team's call statistics from the Calls section without leaving the platform.

38Calls this week
María López
16
Carlos Ruiz
12
Ana Torres
10
Example data

Ask us before you sign up

Which WhatsApp calls you can make or receive depends on Meta, your channel and its setup. We will confirm what is available for your number.

ChatSales team
Chat with the ChatSales team
Hi, can I receive WhatsApp calls on my number?
It depends on Meta, your channel and its setup.
Tell us which number you use and we will confirm what is available 👍
Perfect, thanks!
Channels

Every channel your customers use, in one inbox

WhatsApp Business APIMeta's official API: several agents on one number, approved templates and broadcasts.
WhatsApp CoexistenceConnect your WhatsApp Business number and keep using the app on your phone.
Instagram DirectInstagram direct messages land in the same inbox as your chats.
Facebook MessengerAnswer your Facebook Page messages alongside everything else.
Web chatA chat for your website that continues in the same inbox.
WhatsApp callsYour team's WhatsApp call history, in the same place.
Customers

How businesses use the platform

From "which one should I get?" to warranty sorted, in one chat
From "which one should I get?" to warranty sorted, in one chatLogitech is a customer of our platform. This story shows how a team like theirs can advise customers on WhatsApp before they buy and to handle warranty and support after. The AI answers from the brand's own product information and hands each case to the right person, in one shared inbox.Read the story →
Every message to the restaurant, answered and in the right hands
Every message to the restaurant, answered and in the right handsMcDonald's is a customer of our platform. This story shows how a team like theirs can answer customer questions on WhatsApp about the menu, store hours, allergens and orders. The AI replies from the official menu and FAQ information, and sends each piece of feedback to the right restaurant team.Read the story →
Brand, dealers and customers in one conversation
Brand, dealers and customers in one conversationBYD uses the platform behind ChatSales to connect the brand with its distributor network across Brazil and Mexico on WhatsApp. Purchase enquiries, dealer coordination and customer service live in one conversation flow.Read the story →
A reservation that turns into a warm welcome
A reservation that turns into a warm welcomeBooking.com uses the platform behind ChatSales to share booking details on WhatsApp as soon as a guest books. Pre-arrival questions get answered instantly, and hotel support is just one message away.Read the story →

Use-case stories with example conversations. Trademarks belong to their respective owners.

Frequently asked questions

Can I make WhatsApp calls from ChatSales?

It depends on your channel and its setup. Message us before you sign up and we will confirm what is available for your number.

Are calls transcribed?

The call history has an AI transcription column and a notes column for each call.

Can I see only my own calls?

Yes. Switch between your calls and the whole team's, and filter by agent, channel and time period.

You might also like

Omnichannel inboxShared inboxHandle WhatsApp, Instagram and Messenger from one shared inbox, with multiple agents on the same number, filters and automatic assignment.Learn more →
WhatsApp Business APIWhatsApp Business APIConnect your number to the official WhatsApp Business API (Meta's WhatsApp Business Platform): multiple agents, approved templates, broadcasts and AI.Learn more →
ContactContactEmail us at info@chatsales.app or create your ChatSales account and start free.Learn more →
Interactive tourInteractive tourInteractive ChatSales demo: answer WhatsApp, Instagram and Messenger chats, turn on the AI and send a broadcast with example data. No sign-up.Learn more →

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Create your free account and connect your first channel in minutes.

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