McDonald's is a customer of our platform. This story shows how a team like theirs can answer customer questions on WhatsApp about the menu, store hours, allergens and orders. The AI replies from the official menu and FAQ information, and sends each piece of feedback to the right restaurant team.
In Colonia Roma, Mexico City, Mariana is planning tomorrow's dinner with her nephew, who is allergic to peanuts. She doesn't want to guess at the counter. She opens WhatsApp and writes to the restaurant.
McDonald'sonlineThe AI assistant replies with the allergen information and FAQs the team uploaded, with no improvising. It shares the official guide and makes clear that restaurant staff can confirm anything on the spot.
McDonald'sonlineAnother customer, Jorge, writes from Monterrey: an item was missing from his order. The AI asks for the location and time, tags the case by location and assigns it to that restaurant's team. A real person picks it up.
McDonald'sonline
Laura, the shift manager, sees the case in her inbox filtered by location and replies. Meanwhile, a question about job openings comes in on the same number and routes itself to the recruiting team. Customers who opted in to promotions get them through Meta-approved templates.
McDonald'sonlineMenu, hours and allergen questions are answered instantly from official information. Feedback and order issues reach the right restaurant, job questions reach recruiting, and analytics show what customers ask about so every location can keep improving.
McDonald'sonlineExample conversations showing how the platform is used. The conversations shown are illustrative examples of how these customers use the platform; all trademarks belong to their respective owners.
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