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Answer

Can I use the WhatsApp Business app and the API at the same time?

Yes. With coexistence, you connect your WhatsApp Business number to a platform like ChatSales and keep using the app on your phone with the same number. Your number must have at least 7 days of active use in the app before you register it.

Updated: September 27, 2026

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WhatsApp Business app+52 55 1234 5678
Same number
Your team in ChatSales+52 55 1234 5678

What you need

  • 7 consecutive days of active app use before registration.
  • The latest version of the app, on a phone with a camera.
  • A Meta Business account for your company.
  • A number from a country where Meta allows coexistence.

Worth knowing

  • The business name is locked once coexistence is activated.
  • Up to four companion devices.
  • WhatsApp for Windows and WearOS are not supported.

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CoexistenceWhatsApp coexistenceUse the WhatsApp Business app on your phone and the official API in ChatSales with the same number. Requirements, limits and how to connect.WhatsApp Business APIWhatsApp Business APIConnect your number to the official WhatsApp Business API (Meta's WhatsApp Business Platform): multiple agents, approved templates, broadcasts and AI.AnswerMultiple agents, one numberYes. With the official WhatsApp API or coexistence and a shared inbox, multiple agents can handle the same number at the same time.

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