No customer is left waiting, and your team handles what matters
With ChatSales the AI answers your customers' common questions on WhatsApp, Instagram, Messenger and your website chat, at any hour, using your business info. When a case needs a person, the conversation goes to your team with its full history.
What support deals with every day
- The same questions get answered by hand dozens of times.
- Overnight messages pile up for the morning.
- Several agents share one phone and nobody knows who is handling what.
- Hard cases get lost among the simple questions.
How support works in ChatSales
- The AI answers from your knowledge base: hours, policies, shipping and more.
- After hours, the AI or the offline bot keeps responding.
- When a case needs it, the AI assigns the chat to the right person.
- Your team filters unread and unassigned chats so nobody goes unanswered.
What the support lead measures
Analytics shows messages received and sent and unhandled conversations, compared with the previous period. The inbox shows who owns each chat and what the AI replied.
Get started in 10 minutes
- Connect your WhatsApp, Instagram, Messenger or website chat channels.
- Give the AI your FAQs, website or documents.
- Decide when the AI hands the conversation to a person.
- Invite your team and turn on your business hours.
Frequently asked questions
What if the AI doesn't know the answer?
You decide when the conversation goes to a person. The clearer and more complete your info, the better it answers.
Can my team take over a chat at any time?
Yes. Every AI reply is marked in the conversation and any agent can take over the chat whenever they want.
Can I reply to a customer the next day?
Yes, within 24 hours of their last message. After that, on the official WhatsApp API you can only message them with a Meta-approved template.
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