Answer
What can an AI assistant do on WhatsApp?
An AI assistant on WhatsApp replies to your customers instantly and at any hour using your business information, keeps your CRM up to date and hands the conversation to a person when needed. It doesn't replace your team: it takes the repetitive work off their plate.
Updated: September 27, 2026
2:14
Sofía R.online
Today
Hi, do you ship to Monterrey? 🙏
✦ AI replyHi! Yes, we ship across Mexico in 2–3 days. Want the catalogue? 🛍️
Yes please, I'm looking for a dress in size M
✦ AI reply
Here are our dresses in M 👗
I love the blue one! How do I pay?
MAssigned to Mariana · Sales
Message
What it does well
- Answering common questions: prices, shipping, hours, products.
- Handling many conversations at once.
- Updating customer details.
- Assigning the chat to the right sales rep.
What's best left to your team
- Negotiations and special cases.
- Sensitive complaints.
- Medical, legal or financial matters that require a professional.
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AI assistantAI assistantAn AI assistant that replies on WhatsApp, Instagram and Messenger 24/7 using your business info, updates your CRM and assigns the right sales rep.AutomationsAutomationsAutomate WhatsApp with message flows, keyword replies and after-hours replies. Start from a template or describe the flow to Copilot.Shared inboxShared inboxHandle WhatsApp, Instagram and Messenger from one shared inbox, with multiple agents on the same number, filters and automatic assignment.
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