Kommo vs respond.io
Kommo and respond.io are two of the most compared platforms for selling on WhatsApp. This comparison uses only each vendor's public information, linked to the source, and adds ChatSales as a third option.
Kommo, respond.io, Leadsales, Wati, ManyChat, Callbell, Whaticket, SleekFlow, Treble, Botmaker, Mercately, Cliengo
Brands that use our platform
Kommo vs respond.io vs ChatSales: a quick feature comparison
Three platforms side by side, from each vendor's public pages. Every cell links to its source.
 ChatSales |  Kommo |  respond.io | |
|---|---|---|---|
| Price and billing | |||
| Cost for a team of 5, per month | US$49 | US$175 · Advanced plan: the first with an AI agent; paid 6 months upfront ↗ | US$199 · Growth plan; doesn't publish how many seats it includes ↗ |
| Cheapest plan | US$29/mo | US$25/mo ↗ | US$99/mo ↗ |
| How you pay Meta's fees | Official API: directly to Meta, 0% markup | Official API: directly to Meta, 0% markup ↗ | Official API: directly to Meta, 0% markup ↗ |
| Official WhatsApp API | ↗ | ↗ | |
| WhatsApp coexistence (app + API) | ↗ | ↗ | |
| Broadcasts | ↗ | ↗ | |
| Channels and inbox | |||
| Supported channels | |||
| Shared team inbox | ↗ | ↗ | |
| Instagram DMs | ↗ | ↗ | |
| Facebook Messenger | ↗ | ↗ | |
| Spanish interface | ↗ | ↗ | |
| Sales and automation | |||
| Sales pipeline (CRM) | ↗ | Not published ↗ | |
| No-code flow builder | ↗ | ↗ | |
| AI | |||
| AI assistant | ↗ | ↗ | |
Why ChatSales is the best alternative to Kommo / respond.io
Pay half or less, for life
- Switch from Kommo / respond.io and pay the lower of 50% of your bill or our list price for the plan that matches or beats yours, for life.
- Pay Meta's fees directly to Meta on the official API: 0% markup.
- 100% refund in your first 7 days if you switch.
AI included, not an add-on
- An AI assistant that answers 24/7 from your own business info.
- It hands the chat to your team when a customer wants to buy.
- Included in every plan up to a usage limit; then pay as you go.
Switch in a day, on your own
- Keep your WhatsApp number with the official API or coexistence.
- Import your contacts from CSV with our free step-by-step guide.
- Try it free first. No card, no contract.
Everything your team needs to sell by chat
Click any of these in the live demo. No sign-up.
Every chat in one shared inbox
WhatsApp, Instagram and Messenger land in one place, with owners, tags and notes. Nobody answers twice and no lead waits.
Sofía R.AssignAutomations and AI that work while you sleep
Describe what you want in a sentence and Copilot builds the flow. The AI answers from your info, tags the chat and assigns it.
A sales pipeline built from your chats
Every conversation becomes a deal with a stage and a value. Drag it forward and see what's about to close.
Know what your chats sell
New leads, messages, first reply time and sales per period, per channel and per agent.
Kommo's plans today
Base
For small teams – access AI essentials for simple workflow
Core features
- Core workspace
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI basics
- AI reply suggestions
- AI task suggestions
Advanced
For growing teams – automate chats with smarter AI tools
All in Base +
- Automation tools
- Pipeline automation
- Broadcasting
- No-code bots
- More AI power
- Up to 3 AI agents
- AI field value suggestions
- Missed message detection
Pro Popular
For mature teams – scale higher with advanced AI automation
All in Advanced +
- Booking & scheduling
- Build booking page
- Share scheduling link
- Create calendar profiles
- Audience activation
- Create dynamic segments
- Sync audiences to ad platforms
- Track campaign ROI
Enterprise
Custom AI CRM with top-grade security, control and support
All in Pro +
- Enterprise controls
- Single sign-on (SSO)
- Enterprise-grade security
- Priority data processing / SLA
- Scheduled backups
- Customer success
- Priority support
- Dedicated account manager
respond.io's plans today
Starter
Big wins for small teams: Manage conversations across all channels collaboratively and achieve your business goals.
Includes:
- Team & Custom Inboxes
- Mobile App
- AI Prompt
- AI Assist
- Basic Reports
- Two-Factor Authentication (2FA)
- Growth Widgets
Growth Popular
For growth-oriented teams: Track marketing campaign engagement and maximize conversions with automation and AI.
Everything in Starter, plus:
- Broadcasts
- Workflows automation
- AI Agents
- Advanced Reports
- Zapier & Make Integrations
- Developer API
Advanced
For tech-savvy teams: Scale with advanced integrations, multiple workspaces and enhanced security.
Everything in Growth, plus:
- Mask Phone Number & Email Address
- Multiple Workspaces
- HTTP Requests in Workflows
- Incoming & Outgoing Webhooks
- Single Sign-On (SSO)
- Custom Channels
Enterprise
Tailored solutions for large teams: Double down on what works with unlimited users, more workspaces and higher API rate limits.
Everything in Advanced, Plus:
- Unlimited Users
- Higher limit of workspaces
- Higher API rate limits
Real use cases from teams that sell by chat
Use-case stories with example conversations.
Frequently asked questions
Kommo or respond.io: which is better?
It depends on your team and budget: below you'll see where each one wins, with sources. If neither fits, ChatSales starts at US$29 a month, with no lock-in.
What if neither one fits?
Try ChatSales free. If you already pay Kommo or respond.io, when you switch you pay half or less of what you pay today, for life.
Do I have to pay to try it?
No. You start free with trial credits, no card needed. If you switch from another platform, you also have 7 days to ask for 100% of what you paid ChatSales back.
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Switch today and pay half or less, for life
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