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Best WhatsApp CRMs

Kommo vs respond.io

Kommo and respond.io are two of the most compared platforms for selling on WhatsApp. This comparison uses only each vendor's public information, linked to the source, and adds ChatSales as a third option.

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Best WhatsApp CRMs

Kommo vs respond.io vs ChatSales

FeatureChatSalesKommorespond.io
Official WhatsApp APIYesYes ↗Yes ↗
WhatsApp coexistence (app + API)YesYes ↗Yes ↗
Shared team inboxYesYes ↗Yes ↗
Sales pipeline (CRM)YesYes ↗Not published ↗
AI assistantYesYes ↗Yes ↗
BroadcastsYesYes ↗Yes ↗
No-code flow builderYesYes ↗Yes ↗
Instagram DMsYesYes ↗Yes ↗
Facebook MessengerYesYes ↗Yes ↗
Spanish interfaceYesYes ↗Yes ↗

Comparison based on each vendor's public information on the date shown. Prices and features change; check the source before deciding. Trademarks belong to their owners.

Where Kommo is strong

  • Its Base plan already includes the official WhatsApp API, a kanban pipeline and basic AI suggestions. ↗
  • Documents one-click export of leads, contacts and companies to CSV, Excel or Google Sheets. ↗
  • WhatsApp coexistence is available on every plan, including the 14-day trial. ↗

Where respond.io is strong

  • States it adds no markup to Meta's per-message fees on the official API. ↗
  • Its data export tool (where available) covers contacts, conversations and messages over up to 365 days. ↗
  • Has a full Spanish-language pricing page with the same USD prices. ↗

Plans of Kommo

Base
US$25/mo
  • per user
  • 6-month commitment
  • Per user, 6-month minimum commitment
Source ↗
Advanced
US$35/mo
  • per user
  • 6-month commitment
  • Per user, 6-month minimum commitment
Source ↗
Pro
US$45/mo
  • per user
  • 6-month commitment
  • Per user, 6-month minimum commitment
Source ↗
Enterprise
Price not published
  • Per user, 6-month minimum commitment
Source ↗

No free plan · 14-day free trial · Data verified on 2026-09-27 · Source ↗

Plans of respond.io

Starter
US$99/mo
  • US$79 billed yearly, per month
Source ↗
Growth
US$199/mo
  • US$159 billed yearly, per month
Source ↗
Advanced
US$349/mo
  • US$279 billed yearly, per month
Source ↗
Enterprise
Price not published
    Source ↗

    No free plan · 7-day free trial · Data verified on 2026-09-27 · Source ↗

    Why chat-selling teams choose ChatSales

    • AI included in every plan, replying 24/7 with your own information.
    • Sales pipelines, shared inbox, automations and broadcasts in one tool.
    • Official WhatsApp or coexistence: keep your WhatsApp Business app.
    • Switch and pay 50% of what you pay today, for life.
    Switch and save 50% →

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