Migrate from Kommo to ChatSales

Export your contacts from Kommo

1. Go to “Pipelines > All leads”.
2. Click the “(...)” menu and select “Export”.
3. Choose a file format.
4. Choose all records or only those on the current page.
5. For contacts or companies, repeat in “Lists > Contacts” or “Lists > Companies”.

The documentation doesn't specify which formats are available. Based on Kommo's public documentation, reviewed on September 29, 2026; menus may change. Chat history export isn't documented publicly: save important conversations before cancelling.

Export your deals / pipeline

1. In Kommo, leads are your deals: export them from “Pipelines > All leads” via “(...)” > “Export”.

Based on Kommo's public documentation, reviewed on September 29, 2026; menus may change.

Free up your WhatsApp number

1. Delete the number in WhatsApp Manager settings, in Meta Business Manager.
2. Delete the number manually both in Kommo and in Meta.

Disconnecting pauses (doesn't delete) the Kommo automations and bots tied to the number. General rule: official API numbers move to a new provider through Meta's phone-number migration between providers, or by deleting or disconnecting the number; QR/WhatsApp Web tools only need you to log out. Approved templates belong to your WhatsApp Business Account (WABA): if Kommo owns the WABA, you may need to recreate them. Based on the public documentation of Kommo and Meta, reviewed on September 29, 2026; menus may change.

Cancel Kommo without losing data

1. Before cancelling, export your contacts, chats and pipeline with the steps above.
2. Check your account status in “Settings > Billing”.
3. Email support@kommo.com to cancel the subscription.

We found no data-retention period after cancellation. Based on Kommo's public documentation, reviewed on September 29, 2026; menus may change.

Import everything into ChatSales

1. Create your ChatSales account.
2. Import your contacts from the CSV or Excel file, keeping your tags as labels.
3. Recreate your sales pipeline stages.
4. Connect your WhatsApp number via the official API or coexistence.
5. Turn on the AI assistant and give it your business information.

Migration is self-serve, with free step-by-step guides.

Sources (Kommo's public documentation, checked September 29, 2026)

• Kommo: export leads
• Kommo: log out or delete a WhatsApp Business number
• Kommo: help center
• Meta: migrate numbers between providers (Embedded Signup)
• Meta: migrate numbers between providers (API)

Then: bring everything into ChatSales, step by step

Guides with ChatSales' real screens to finish your switch yourself.