The 360dialog alternative: pay half or less, for life
A shared inbox, an included AI assistant, broadcasts and a sales pipeline. If you switch, you pay the lower of 50% of what you pay 360dialog or the list price of the plan that matches or beats yours, for life. Compare every feature and price below, with sources.
360dialog today · cheapest plan
ChatSales, matching plan · MiniUS$27.94/moWhat is 360dialog?
360dialog is an official Meta Business Solution Provider that sells WhatsApp Business API access priced per phone number, plus a partner platform that software companies use to offer WhatsApp to their own clients. Its docs say it is designed for medium-to-large businesses messaging at scale, its homepage cites 100,000+ onboarded businesses, and directories list 360dialog GmbH in Berlin.
Why teams look for 360dialog alternatives
- It's an API, not an app: 360dialog's own docs state the WhatsApp Business API 'does not have a native frontend UI or inbox' and that messages arrive via webhooks, so you need a third-party tool or developers to actually chat with customers. ↗
- Its own team inbox is only for direct clients on Premium (€99 per number per month, plus Meta fees); the €49 Regular plan is built around integrations and developer tooling. ↗ ↗
- Pricing and product are WhatsApp-only: every plan is per WhatsApp number, with no Instagram or Messenger channels and no CRM or sales pipeline; you connect your own tools through Zapier, Make or n8n. ↗ ↗
- Some reviewers on Trustpilot mention billing disputes, slow AI-first support replies and trouble migrating a number away, while some reviewers on G2 say the site sometimes doesn't load and pricing isn't clear. ↗ ↗
When 360dialog is still the better choice
Stay with 360dialog if you have developers or an existing software stack and just need official WhatsApp API access with Meta fees passed through without markup, per-number pricing, high throughput and response-time SLAs.
Sources (checked 2026-10-12)
What 360dialog users say in reviews
What they like
What they complain about
- Billing disputes, including a reviewer who felt charged on top of Meta's own fees and another who couldn't get money back for a number that was never linked. ↗
- Support that answers slowly or through generic AI replies, according to recent Trustpilot reviews. ↗
- Problems moving a number away from 360dialog, and one report of a blocked WhatsApp Business account after connecting. ↗
- Pricing described as high and not clear, and the dashboard site sometimes failing to load. ↗
Ratings and themes from public review sites, checked 2026-10-12. We paraphrase; follow the links for the full reviews.
360dialog vs ChatSales: the questions buyers ask
| Question | 360dialog | ChatSales |
|---|---|---|
| What does a team of 5 pay per month? | There are no seats: you pay per WhatsApp number. One number with the built-in Inbox needs Premium at €99/month (about US$112.89 at the competitors.json FX rate), plus Meta's message fees; Regular is €49/month per number without the included Inbox. ↗ | US$49/mo (Basic plan, 5 users); US$39/mo billed annually |
| Does it mark up Meta's per-message fees? | No. The pricing page states 'no markup on Meta fees'; Meta's fees are billed on top of the per-number plan. ↗ | 0% markup: you pay Meta directly with your own payment method |
| Can I keep my number and use the WhatsApp Business app at the same time (coexistence)? | Yes. 'WhatsApp Coexistence – app & API' is listed among supported setups. ↗ | Yes: keep the WhatsApp Business app and the API on the same number (if your number meets Meta's conditions) |
| Is there a visual sales pipeline? | No. There is no CRM or sales-pipeline product; you connect your own tools via Zapier, Make or n8n. ↗ | Yes: visual kanban pipeline, multiple pipelines, value and owner per deal |
| Which channels does it cover? | WhatsApp only. Plans are priced per WhatsApp number, with no Instagram or Messenger. ↗ ↗ | WhatsApp (API and coexistence), Instagram, Messenger, email and web chat |
| Is the product and support available in Spanish? | No Spanish version of the site was found; it is in English and German. ↗ | Yes: the app is in Spanish (also English and Portuguese) |
Brands that use our platform
360dialog vs ChatSales: a quick feature comparison
Both put your chats in one place. Here is where they differ, row by row, from each vendor's public pages.
| ChatSales | 360dialog | |
|---|---|---|
| Price and billing | ||
| Cheapest plan | US$29/mo 3 users | US$55.87/mo ↗ |
| How you pay Meta's fees | Official API: directly to Meta, 0% markup | Official API: directly to Meta, 0% markup ↗ |
| How the price grows | Flat team plan; extras at US$29 a month | Per WhatsApp number (€49–€500 each) ↗ |
| Free trial | Yes | Not published ↗ |
| Official WhatsApp API | ↗ | |
| WhatsApp coexistence (app + API) | ↗ | |
| Broadcasts | ↗ | |
| Channels and inbox | ||
| Supported channels | ↗ | |
| Shared team inbox | ↗ | |
| Instagram DMs | ↗ | |
| Facebook Messenger | ↗ | |
| Spanish interface | Not published ↗ | |
| Sales and automation | ||
| Sales pipeline (CRM) | ↗ | |
| No-code flow builder | Not published ↗ | |
| AI | ||
| AI assistant | Not published ↗ | |
| Switching | ||
| Refund | 100% in your first 7 days (if you switch) | Not published ↗ |
| Your price | Half or less of what you pay, for life | |
| Free migration guide | Not published | |
Why ChatSales is the best alternative to 360dialog
Pay half or less, for life
- Switch from 360dialog and pay the lower of 50% of your bill or our list price for the plan that matches or beats yours, for life.
- Pay Meta's fees directly to Meta on the official API: 0% markup.
- 100% refund in your first 7 days if you switch.
AI included, not an add-on
- An AI assistant that answers 24/7 from your own business info.
- It hands the chat to your team when a customer wants to buy.
- Included in every plan up to a usage limit; then pay as you go.
Switch in a day, on your own
- Keep your WhatsApp number with the official API or coexistence.
- Import your contacts from CSV with our free step-by-step guide.
- Try it free first. No card, no contract.
Switch from 360dialog in 4 steps, on your own
- 1Gather your 360dialog contacts in a CSV file (check what 360dialog lets you export).
- 2Create your ChatSales account and try it for free.
- 3Import your contacts with their tags using our free step-by-step guide.
- 4Connect your WhatsApp number through the official API or coexistence: you keep your number.
If you switch and ChatSales isn't for you in your first 7 days, we refund 100%.
Everything your team needs to sell by chat
Click any of these in the live demo. No sign-up.
Every chat in one shared inbox
WhatsApp, Instagram and Messenger land in one place, with owners, tags and notes. Nobody answers twice and no lead waits.
Sofía R.AssignAutomations and AI that work while you sleep
Describe what you want in a sentence and Copilot builds the flow. The AI answers from your info, tags the chat and assigns it.
A sales pipeline built from your chats
Every conversation becomes a deal with a stage and a value. Drag it forward and see what's about to close.
Know what your chats sell
New leads, messages, first reply time and sales per period, per channel and per agent.
What you'd pay if you switch from 360dialog
| Your 360dialog plan | You pay today | Your ChatSales plan (matches or beats) |
|---|---|---|
| Marketplace | US$112.89 | Mini US$29−US$83.89 |
| WhatsApp API – Regular | US$55.87 | Mini US$27.94 |
| WhatsApp API – Premium | US$112.89 | Mini US$29−US$83.89 |
| WhatsApp API – Scale | US$570.15 | Mini US$29−US$541.15 |
| Partner Platform – Starter (reseller) | US$285.08 | Mini US$29−US$256.08 |
| Partner Platform – Growth (reseller) | US$570.15 | Mini US$29−US$541.15 |
| Partner Platform – Premium (reseller) | US$1,140.30 | Mini US$29−US$1,111.30 |
360dialog's plans today
360Dialog Marketplace
We match you with the right tool from one of our vetted partners. You own your WhatsApp number forever. Switch tool anytime. Zero lock-in.
What's Included:
- Number hosting
- 80 messages per second throughput
- 24/7 customer support
- Solution matching
- Messaging tool package
WhatsApp API – Regular
What’s included:
- 24/7 human support
- <4 hour first response SLA
- Direct Meta escalation path
- Zapier, Make and n8n integrations
- Build-ready templates (Vercel, Lovable, and more)
WhatsApp API – Premium Popular
Everything in Regular, plus:
- <30 min first response SLA
- Business verification in 48h
- Messaging MCP - connect your agents to WhatsApp
- Addons included: Inbox, Sendout, Automation, Measurement
WhatsApp API – Scale
Everything in Premium, plus:
- 30 day assessment program of current messaging activities
- Access to 360Dialog's measurement & performance experts
- Dedicated migration support
- Full funnel tracking with 360Pilot
- Up to 1000 messages per second
6 other 360dialog alternatives and what they cost
Public monthly price for a team of 5 users and one strength of each, from its own website. ChatSales comes first because this is our page.
- 1
ChatSales
US$49/mo · team of 5
Half or less of what you pay today, for life, when you switch; AI included in every plan (up to a usage limit); 7-day refund.
- 2
respond.io
US$199/mo · team of 5
States it adds no markup to Meta's per-message fees on the official API. ↗
respond.io alternatives → - 3
SleekFlow
US$139/mo · team of 5
Full omnichannel: integrates WhatsApp, Instagram, Facebook Messenger, Line and live chat into one interface. ↗
SleekFlow alternatives → - 4
Wati
US$149/mo · team of 5
Transparent published USD pricing across tiers: Growth $69, Pro $149, Business $349/mo, no quote needed. ↗
Wati alternatives → - 5
Kommo
US$175/mo · team of 5
Its Base plan already includes the official WhatsApp API, a kanban pipeline and basic AI suggestions. ↗
Kommo alternatives → - 6
ManyChat
US$149/mo · team of 5
Has a permanent free plan (25 active contacts, 2 channels, 1 user) plus a 14-day trial. ↗
ManyChat alternatives → - 7
Interakt
US$49/mo · team of 5
Accessible USD pricing: Starter $12, Growth $55, Advanced $69/mo. ↗
Interakt alternatives →
Real use cases from teams that sell by chat
Use-case stories with example conversations.
Frequently asked questions
Which businesses is 360dialog best for?
Where 360dialog is strong: Official WhatsApp API access: you own your WhatsApp number and can switch tools anytime. Supports WhatsApp Coexistence (app & API), with Zapier, Make and n8n integrations. High throughput (up to 1000 messages/sec on Scale) with 24/7 support and per-plan SLAs. ChatSales fits teams that sell by chat and want a sales pipeline, AI and broadcasts at a public, flat price.
Why do I need a 360dialog alternative?
Teams usually look for one because of cost and limits. Priced per WhatsApp number (€49 / €99 / €500 per number/month), so cost grows with each number connected. Reviewers report problems with billing and cancellation.
What makes ChatSales the best 360dialog alternative?
Half or less of what you pay today, for life, on the plan that matches or beats yours; an AI assistant included in every plan; Meta's fees paid directly to Meta with 0% markup; and a 7-day refund if you switch.
What is the difference between 360dialog and ChatSales pricing?
360dialog's cheapest plan costs US$55.87 a month; ChatSales starts at US$29. If you switch, you pay the lower of 50% of your bill or the list price of the plan that matches or beats yours, for life.
Will I lose my WhatsApp number if I switch from 360dialog?
No. Your number connects to ChatSales through the official WhatsApp API or coexistence; Meta runs that process. For coexistence, your number must have been active on the WhatsApp Business app for at least 7 days.
What happens to my 360dialog history?
The tags, notes and stages you have inside 360dialog don't move on their own: export them (for example, your contacts as CSV) before you cancel and import them into ChatSales with the migration guide.
Do I have to pay to try it?
No. You start free with trial credits, no card needed. If you switch from another platform, you also have 7 days to ask for 100% of what you paid ChatSales back.
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