Transparency: we make ChatSales, so it comes first: it's our list. The facts on the other nine platforms come from their official pricing, terms and help pages, checked on September 27, 2026, with a link to each source. We include where each one stands out and what to keep in mind.
Summary: all 10 in one table
| # | Platform | Team of 5 | AI | Contract |
|---|
| 1 | ChatSales | US$49/mo (Basic) | Included in your plan up to a limit; then pay as you go | Monthly or annual, no lock-in |
| 2 | Whaticket | US$75/mo | You pay OpenAI tokens separately | Monthly, no lock-in |
| 3 | Callbell | US$75/mo + WhatsApp balance from US$54/mo | Has AI agents (AI price not broken out) | 3-month minimum |
| 4 | SleekFlow | US$139/mo | Has AI agents (AI price not broken out) | Not published |
| 5 | Wati | US$149/mo | Separate add-on | Non-cancellable and non-refundable per its terms |
| 6 | Kommo | US$175/mo | Included with limited credits | 6-month minimum, paid upfront |
| 7 | respond.io | US$199/mo or more | Included with limited credits | Monthly, no lock-in |
| 8 | Cliengo | US$259/mo | Has AI agents (AI price not broken out) | Not published |
| 9 | Mercately | US$299/mo | Has AI agents (AI price not broken out) | Not published |
| 10 | Leadsales | US$334/mo | Separate add-on: US$87/mo | Monthly, no lock-in |
What is a WhatsApp CRM?
It's a system that keeps each WhatsApp conversation as a customer with history, tags and a sales stage. Your team answers from a shared inbox, moves each deal through the pipeline and never loses a follow-up. The best ones add AI that answers and qualifies.
How much does a WhatsApp CRM cost?
For a team of 5, the published prices on this list run from US$49 to US$334 a month, depending on how they charge for users, AI and the official API. You also pay Meta for API messages. Check for minimum terms or upfront payment too.
How do I choose a WhatsApp CRM?
Work out the cost for your real team (not the cheapest plan), check whether the official API is in that plan, whether AI is included, whether there's a minimum contract and whether you can export your contacts. Test the pipeline with your own chats before migrating.
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The 10 platforms, one by one
1
ChatSales
Best for: Sales teams that want inbox, CRM and AI in one plan, with no lock-in.
- Entry price
- US$29/mo (Mini: 3 users, 1 channel)
- Team of 5
- US$49/mo (Basic)
- AI
- Included in your plan up to a limit; then pay as you go
- Official API
- Yes, from the Mini plan, with coexistence
- Meta fees
- Paid directly to Meta, 0% markup
- Contract
- Monthly or annual, no lock-in
Where it stands out
- AI comes with every plan (up to a limit), not as a separate monthly add-on.
- You pay Meta's message fees straight to Meta with no markup, and you can cancel any time.
- If you switch from another platform, you pay the lower of 50% of your current bill or the list price of the plan that matches or beats yours, for life.
Keep in mind
- New brand: few public reviews so far.
- The included AI has a usage limit; after that it's pay as you go from your balance.
2
Whaticket
Source: whaticket.com · checked September 27, 2026
- Entry price
- From US$49/mo (Plan personalizado (custom, per-user))
- Team of 5
- US$75/mo
- AI
- You pay OpenAI tokens separately
- Meta fees
- Not published
- Contract
- Monthly, no lock-in
- Free trial
- 14 days
Where it stands out
- Charges the same for a QR connection as for the official API or coexistence. ↗
- Includes unlimited chat history and contacts in its plan. ↗
Keep in mind
- Priced per user with a 3-user minimum, from $49/mo with only 1 WhatsApp connection included.
- Extra WhatsApp connections cost from $20/mo; mass messages are sold as credit packs ($25 per 1,000, up to $105 per 7,500).
3
Callbell
Source: callbell.eu callbellsupport.zendesk.com · checked September 27, 2026
- Entry price
- From US$15/mo (Multiagent Chat)
- Team of 5
- US$75/mo + WhatsApp balance from US$54/mo
- AI
- Has AI agents (AI price not broken out)
- Meta fees
- +US$0.01 per inbound chat
- Contract
- 3-month minimum
- Free trial
- 7 days
Where it stands out
- Documents a kanban-style funnel view for moving conversations through sales or support stages. ↗
- Has a permanently free tier for connecting channels and its website widget, separate from the 7-day trial. ↗
Keep in mind
- Priced per user (€15–€20 per user/mo), so team cost grows with every seat.
- WhatsApp requires 'consumables credits' from €54/month on top of the plan.
4
SleekFlow
Source: sleekflow.io help.sleekflow.io · checked September 27, 2026
- Entry price
- From US$69/mo (Essential)
- Team of 5
- US$139/mo
- AI
- Has AI agents (AI price not broken out)
- Meta fees
- Via its balance; markup not published
- Contract
- Not published
Where it stands out
- Full omnichannel: integrates WhatsApp, Instagram, Facebook Messenger, Line and live chat into one interface. ↗
- Supports WhatsApp Coexistence (use the API without giving up the WhatsApp Business App), plus AI agents and an Automation Flow Builder. ↗
Keep in mind
- WhatsApp costs extra on top of the plan: a 'WhatsApp Business API Number hosting fee RM 59/month' per number plus per-message fees, so the headline price understates real cost.
- Human support depends on the plan: the entry plan gets AI chat only, human email support starts at Pro, and human chat only at Premium+.
5
Wati
Source: wati.io · checked September 27, 2026
- Entry price
- From US$69/mo (Growth)
- Team of 5
- US$149/mo
- AI
- Separate add-on
- Meta fees
- Via its balance; markup not published
- Contract
- Non-cancellable and non-refundable per its terms
Where it stands out
- Transparent published USD pricing across tiers: Growth $69, Pro $149, Business $349/mo, no quote needed. ↗
- Genuine WhatsApp Coexistence: sync your WhatsApp Business App with Wati to keep chatting and run campaigns together. ↗
Keep in mind
- Its terms say 'Paid Subscriptions are non-cancellable and non-refundable', and that data 'cannot be recovered from Clare.AI once your account is terminated'.
- AI Agents (Astra) and extra numbers are paid add-ons. The per-user cost rises to $24–$69 on higher plans.
Already using another provider? Switch to ChatSales
- Half or less, for life. You pay the lower of 50% of your current bill or the list price of the ChatSales plan that matches or beats yours in channels, users and active chats, for as long as you stay subscribed.
- 7 days to decide. If you switch and it isn't for you, we refund 100% of what you paid ChatSales in your first 7 days.
- Migrate at your own pace with our step-by-step guide and free tutorials: contacts, pipeline stages and your number.
6
Kommo
Source: kommo.com support.kommo.com · checked September 27, 2026
- Entry price
- No monthly plan: per user, 6 months upfront
- Team of 5
- US$175/mo
- AI
- Included with limited credits
- Meta fees
- 0% · you pay Meta directly
- Contract
- 6-month minimum, paid upfront
- Free trial
- 14 days
Where it stands out
- Its Base plan already includes the official WhatsApp API, a kanban pipeline and basic AI suggestions. ↗
- Documents one-click export of leads, contacts and companies to CSV, Excel or Google Sheets. ↗
Keep in mind
- No monthly billing: 'Monthly payment is not currently available. The minimum subscription period is 6 months', billed upfront.
- Priced strictly per user ($25/$35/$45 per user/mo), so team cost grows with every seat.
7
respond.io
Source: respond.io · checked September 27, 2026
- Entry price
- From US$99/mo (Starter)
- Team of 5
- US$199/mo or more
- AI
- Included with limited credits
- Meta fees
- 0% stated · billed via its balance
- Contract
- Monthly, no lock-in
- Free trial
- 7 days
Where it stands out
- States it adds no markup to Meta's per-message fees on the official API. ↗
- Its data export tool (where available) covers contacts, conversations and messages over up to 365 days. ↗
Keep in mind
- Beyond the 5 included seats, each user costs +$12/$20/$24 per month (annual) or $15/$25/$30 (monthly). Broadcasts require the Growth plan ($159) or higher.
- Its terms state 'no refunds or credits for partial periods of service... or refunds for service periods unused'. Plans renew unless cancelled before renewal.
8
Cliengo
Source: cliengo.com · checked September 27, 2026
- Entry price
- From US$45/mo (Starter)
- Team of 5
- US$259/mo
- AI
- Has AI agents (AI price not broken out)
- Meta fees
- At Meta's cost, billed separately (per its site)
- Contract
- Not published
Where it stands out
- Explicit WhatsApp Coexistence support included in every plan. ↗
- Strong AI: AI Agents and Cliengo Copilot, with web-chat heritage and a multichannel inbox. ↗
Keep in mind
- Meta WhatsApp message charges are billed separately on top of the plan, passed through from Meta.
9
Mercately
Source: mercately.com · checked September 27, 2026
- Entry price
- From US$299/mo (Scale IA)
- Team of 5
- US$299/mo
- AI
- Has AI agents (AI price not broken out)
- Meta fees
- Not published
- Contract
- Not published
Where it stands out
- True omnichannel: WhatsApp, Instagram DM, Facebook Messenger and comments, with AI on each channel. ↗
- Deep sales and e-commerce tooling: payment links, orders, catalog and integrations (Shopify, WooCommerce, Stripe, Mercado Pago). ↗
Keep in mind
- Seats are capped at up to 5 users.
- High entry price: $239/mo (billed annually, $2,870/yr) for the Scale IA plan.
10
Leadsales
Source: leadsales.io · checked September 27, 2026
- Entry price
- From US$97/mo (Basic)
- Official API
- Not on the cheapest plan (WhatsApp Web); official API from US$133
- Team of 5
- US$334/mo
- AI
- Separate add-on: US$87/mo
- Meta fees
- Own credits; price vs Meta not published
- Contract
- Monthly, no lock-in
- Free trial
- 14 days
Where it stands out
- Mexico-headquartered and Spanish-first, with WhatsApp coexistence built into its own Meta signup flow. ↗
- Its Professional plan combines pipelines, a shared inbox and official-API broadcasts; its AI agent (Lead Agent) has a free first month, then is a paid add-on. ↗
Keep in mind
- After cancellation, the workspace is kept only 90 days, then permanently deleted. Base seats are capped at 3/4/5 by plan; focus is Spanish/LatAm.
- The official WhatsApp API starts only on the Professional plan ($133/mo); the cheapest plan, Basic ($97), runs on unofficial WhatsApp Web/Messenger.
How we made this list
The other nine are ordered by the monthly cost of a team of 5 according to their published prices, adding the mandatory charges to use WhatsApp when the provider publishes them; those that don't publish it go last.
Prices in US dollars, before tax, as shown on each provider's page; if a provider prices in another currency we say so next to the price. Meta's per-message fees are paid separately on every platform that uses the official API.
External sources: WhatsApp API pricing (Meta) · WhatsApp Business Platform pricing · WhatsApp Cloud API (Meta docs).
Already using another provider? Switch to ChatSales
- Half or less, for life. You pay the lower of 50% of your current bill or the list price of the ChatSales plan that matches or beats yours in channels, users and active chats, for as long as you stay subscribed.
- 7 days to decide. If you switch and it isn't for you, we refund 100% of what you paid ChatSales in your first 7 days.
- Migrate at your own pace with our step-by-step guide and free tutorials: contacts, pipeline stages and your number.
ChatSales newsletterIdeas to sell more on WhatsApp, in your inbox
What's new in WhatsApp and Meta, AI for business, sales and marketing, with verified data and ready-made templates. Free, no spam, unsubscribe in one click.
WhatsApp and MetaAI for businessSales and marketingTemplates and playbooks
