The Mercately alternative: pay half or less, for life
A shared inbox, an included AI assistant, broadcasts and a sales pipeline. If you switch, you pay the lower of 50% of what you pay Mercately or the list price of the plan that matches or beats yours, for life. Compare every feature and price below, with sources.
Mercately today · team of 5
ChatSales, matching plan · BasicUS$49/moWhat is Mercately?
Mercately is a Spanish-language CRM for selling through WhatsApp, Instagram, Messenger and TikTok, with an AI agent, shared inbox, sales funnels, bulk campaigns, payment links, orders and catalogs. It says more than 1,500 companies in Latin America use it. Plans are named by AI tier and include a monthly allowance of AI-handled conversations, and it can connect API, coexistence and QR numbers.
Why teams look for Mercately alternatives
- The entry plan is US$299/month for up to 5 users, and each extra user on that plan costs US$35/month. ↗
- Scale includes a single sales funnel; each extra funnel is US$40/month. ↗
- Usage fees pile up on top of the plan: US$0.01 per broadcast contact, US$0.01 per funnel template, US$0.35 per AI conversation beyond the allowance, and WhatsApp messaging costs aren't included. ↗
- Its pricing page shows two different quarterly prices for the same plans, and done-for-you setup services run from US$299 to US$1,499. ↗
When Mercately is still the better choice
Stay with Mercately if you want a Spanish-first WhatsApp CRM with AI built into every plan, sales funnels, payment links and order management, and you value the responsive support that reviewers on Trustpilot consistently mention.
Sources (checked 2026-10-12)
What Mercately users say in reviews
What they like
What they complain about
- Template changes take time and slow down follow-up, according to one reviewer on Trustpilot. ↗
- One reviewer on G2 reports the inbox freezing and messages lost at around 200 simultaneous tickets. ↗
- The same reviewer reports broken WooCommerce sync and the AI quoting wrong prices and stock. ↗
- Support not available at critical hours, according to that review. ↗
Ratings and themes from public review sites, checked 2026-10-12. We paraphrase; follow the links for the full reviews.
Mercately vs ChatSales: the questions buyers ask
| Question | Mercately | ChatSales |
|---|---|---|
| What does a team of 5 pay per month? | US$299/month on Scale IA billed monthly (US$239/month billed yearly), which covers up to 5 users and 1,000 AI conversations, before WhatsApp messaging and per-contact campaign fees. ↗ | US$49/mo (Basic plan, 5 users); US$39/mo billed annually |
| Does it mark up Meta's per-message fees? | Not stated. WhatsApp messaging costs are excluded from the plan, and Mercately adds its own US$0.01 per contact reached in broadcasts and per template in funnel automations. ↗ ↗ | 0% markup: you pay Meta directly with your own payment method |
| Can I keep my number and use the WhatsApp Business app at the same time (coexistence)? | Yes, per its multi-number feature, which says you can connect API, coexistence and QR numbers. ↗ | Yes: keep the WhatsApp Business app and the API on the same number (if your number meets Meta's conditions) |
| Is there a visual sales pipeline? | Yes. Plans include sales funnels (1 on Scale, 3 on Rocket, 5 on Atlas) and you can create a deal from the chat; extra funnels are US$40/month. ↗ | Yes: visual kanban pipeline, multiple pipelines, value and owner per deal |
| Is AI included or an add-on? | Included: every plan has an AI agent on WhatsApp, Instagram and Messenger with 1,000, 2,000 or 3,500 AI conversations a month; each extra one costs US$0.35. ↗ | Included in every plan up to a usage limit; then pay as you go |
| Is the product and support available in Spanish? | Yes. The site and pricing are in Spanish, it focuses on Latin America, and reviewers on Trustpilot from Mexico, Colombia, Ecuador and Costa Rica praise the support. ↗ ↗ | Yes: the app is in Spanish (also English and Portuguese) |
Brands that use our platform
Mercately vs ChatSales: a quick feature comparison
Both put your chats in one place. Here is where they differ, row by row, from each vendor's public pages.
| ChatSales | Mercately | |
|---|---|---|
| Price and billing | ||
| Cost for a team of 5, per month | US$49 Basic plan, 5 seats | US$299 ↗ |
| Cheapest plan | US$29/mo 3 users | US$299/mo · 5 users ↗ |
| Price per user (cheapest plan) | US$9.67 | US$59.80 ↗ |
| Published price | From US$29 a month, public prices | US$239/mo only when billed annually (US$2,870/yr) ↗ |
| Free trial | Yes | Not published ↗ |
| Official WhatsApp API | ↗ | |
| WhatsApp coexistence (app + API) | ↗ | |
| Broadcasts | ↗ | |
| Channels and inbox | ||
| Supported channels | ↗ | |
| Shared team inbox | ↗ | |
| Instagram DMs | ↗ | |
| Facebook Messenger | ↗ | |
| Spanish interface | ↗ | |
| Sales and automation | ||
| Sales pipeline (CRM) | ↗ | |
| No-code flow builder | ↗ | |
| AI | ||
| AI assistant that replies | Included in your plan up to a usage limit, then pay as you go | ↗ |
| Switching | ||
| Refund | 100% in your first 7 days (if you switch) | Not published ↗ |
| Your price | Half or less of what you pay, for life | |
| Free migration guide | Not published | |
Why ChatSales is the best alternative to Mercately
Pay half or less, for life
- Switch from Mercately and pay the lower of 50% of your bill or our list price for the plan that matches or beats yours, for life.
- Pay Meta's fees directly to Meta on the official API: 0% markup.
- 100% refund in your first 7 days if you switch.
AI included, not an add-on
- An AI assistant that answers 24/7 from your own business info.
- It hands the chat to your team when a customer wants to buy.
- Included in every plan up to a usage limit; then pay as you go.
Switch in a day, on your own
- Keep your WhatsApp number with the official API or coexistence.
- Import your contacts from CSV with our free step-by-step guide.
- Try it free first. No card, no contract.
Switch from Mercately in 4 steps, on your own
- 1Gather your Mercately contacts in a CSV file (check what Mercately lets you export).
- 2Create your ChatSales account and try it for free.
- 3Import your contacts with their tags using our free step-by-step guide.
- 4Connect your WhatsApp number through the official API or coexistence: you keep your number.
If you switch and ChatSales isn't for you in your first 7 days, we refund 100%.
Everything your team needs to sell by chat
Click any of these in the live demo. No sign-up.
Every chat in one shared inbox
WhatsApp, Instagram and Messenger land in one place, with owners, tags and notes. Nobody answers twice and no lead waits.
Sofía R.AssignAutomations and AI that work while you sleep
Describe what you want in a sentence and Copilot builds the flow. The AI answers from your info, tags the chat and assigns it.
A sales pipeline built from your chats
Every conversation becomes a deal with a stage and a value. Drag it forward and see what's about to close.
Know what your chats sell
New leads, messages, first reply time and sales per period, per channel and per agent.
What you'd pay if you switch from Mercately
| Your Mercately plan | You pay today | Your ChatSales plan (matches or beats) |
|---|---|---|
| Scale IA · 5 | US$299 | Basic US$49−US$250 |
| Rocket IA | US$599 | Mini US$29−US$570 |
| Atlas IA | US$999 | Mini US$29−US$970 |
Mercately's plans today
Scale IA
Key features
- Conversations/chats handled by AI: 1000 Conversations/chats*
- Users: Up to 5 users included
- Mass campaigns per day: 1000 mass messages per day**
- Digital advertising tools: $150 additional
- WhatsApp calls: Make and receive calls at $0.03 per minute
- Training sessions: 3 of 1 hour each
Rocket IA
Key features
- Conversations/chats handled by AI: 2000 Conversations/chats*
- Users: Unlimited
- Mass campaigns per day: 3000 mass messages per day**
- Digital advertising tools: Performance Hub: Capi Meta and Google, Performance dashboard, Campaign optimizer
- WhatsApp calls: Make and receive calls at $0.03 per minute
- Training sessions: 4 of 1 hour each
Atlas IA
Key features
- Conversations/chats handled by AI: 3500 Conversations/chats*
- Users: Unlimited
- Mass campaigns per day: 10000 mass messages per day**
- Digital advertising tools: Performance Hub: Capi Meta and Google, Performance dashboard, Campaign optimizer
- WhatsApp calls: Make and receive calls at $0.03 per minute
- Training sessions: 6 of 1 hour each
Soluciones Enterprise
Does your company need an enterprise solution? We'll prepare a custom proposal for your operation, integrations and team volume.
Key features
- Ideal for corporations and companies with advanced needs.
- Tailor-made design.
- Integrations with additional systems.
- AI trained on your business and service and/or products
- Strategic guidance and dedicated support
6 other Mercately alternatives and what they cost
Public monthly price for a team of 5 users and one strength of each, from its own website. ChatSales comes first because this is our page.
- 1
ChatSales
US$49/mo · team of 5
Half or less of what you pay today, for life, when you switch; AI included in every plan (up to a usage limit); 7-day refund.
- 2
respond.io
US$199/mo · team of 5
States it adds no markup to Meta's per-message fees on the official API. ↗
respond.io alternatives → - 3
SleekFlow
US$139/mo · team of 5
Full omnichannel: integrates WhatsApp, Instagram, Facebook Messenger, Line and live chat into one interface. ↗
SleekFlow alternatives → - 4
Wati
US$149/mo · team of 5
Transparent published USD pricing across tiers: Growth $69, Pro $149, Business $349/mo, no quote needed. ↗
Wati alternatives → - 5
Kommo
US$175/mo · team of 5
Its Base plan already includes the official WhatsApp API, a kanban pipeline and basic AI suggestions. ↗
Kommo alternatives → - 6
ManyChat
US$149/mo · team of 5
Has a permanent free plan (25 active contacts, 2 channels, 1 user) plus a 14-day trial. ↗
ManyChat alternatives → - 7
Interakt
US$49/mo · team of 5
Accessible USD pricing: Starter $12, Growth $55, Advanced $69/mo. ↗
Interakt alternatives →
Real use cases from teams that sell by chat
Use-case stories with example conversations.
Frequently asked questions
Which businesses is Mercately best for?
Where Mercately is strong: True omnichannel: WhatsApp, Instagram DM, Facebook Messenger and comments, with AI on each channel. Deep sales and e-commerce tooling: payment links, orders, catalog and integrations (Shopify, WooCommerce, Stripe, Mercado Pago). Unlimited users on Rocket and Atlas, plus AI employees available 24/7. ChatSales fits teams that sell by chat and want a sales pipeline, AI and broadcasts at a public, flat price.
Why do I need a Mercately alternative?
Teams usually look for one because of cost and limits. High entry price: $239/mo (billed annually, $2,870/yr) for the Scale IA plan. Seats are capped at up to 5 users.
What makes ChatSales the best Mercately alternative?
Half or less of what you pay today, for life, on the plan that matches or beats yours; an AI assistant included in every plan; Meta's fees paid directly to Meta with 0% markup; and a 7-day refund if you switch.
What is the difference between Mercately and ChatSales pricing?
For a team of 5, Mercately costs US$299 a month; ChatSales Basic costs US$49, and if you switch you pay the lower of 50% of your bill or that list price, for life.
Will I lose my WhatsApp number if I switch from Mercately?
No. Your number connects to ChatSales through the official WhatsApp API or coexistence; Meta runs that process. For coexistence, your number must have been active on the WhatsApp Business app for at least 7 days.
What happens to my Mercately history?
The tags, notes and stages you have inside Mercately don't move on their own: export them (for example, your contacts as CSV) before you cancel and import them into ChatSales with the migration guide.
Do I have to pay to try it?
No. You start free with trial credits, no card needed. If you switch from another platform, you also have 7 days to ask for 100% of what you paid ChatSales back.
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