Migrate from Callbell to ChatSales

Export your contacts from Callbell

1. Search “export contacts” in Callbell's help center or ask their support for the export.

Callbell has an article titled “How to export contacts”, but we couldn't confirm its exact steps in their public documentation. Based on Callbell's public documentation, reviewed on September 29, 2026; menus may change.

Export your chat history

1. See the “Conversations report” article in Callbell's help center.

We couldn't confirm its steps or file format; save important conversations before cancelling. Based on Callbell's public documentation, reviewed on September 29, 2026; menus may change.

Free up your WhatsApp number

1. On the official API, ask your new provider to start Meta's phone-number migration.
2. Or delete or disconnect the number from the API before connecting it elsewhere.
3. If you connected by QR/WhatsApp Web, log out of that linked device.

General rule: official API numbers move to a new provider through Meta's phone-number migration between providers, or by deleting or disconnecting the number; QR/WhatsApp Web tools only need you to log out. Approved templates belong to your WhatsApp Business Account (WABA): if Callbell owns the WABA, you may need to recreate them. Based on Meta's public documentation, reviewed on September 29, 2026; menus may change.

Cancel Callbell without losing data

1. Before cancelling, export your contacts, chats and pipeline with the steps above.
2. Click “Cancel or change plan” and complete the cancellation form.
3. Submit the notice at least 7 days before the renewal date.

Once an automatic renewal payment is processed, no refund is possible: you can only cancel, and the subscription deactivates on the next renewal date. We found no data-retention period after cancellation. Based on Callbell's public documentation, reviewed on September 29, 2026; menus may change.

Import everything into ChatSales

1. Create your ChatSales account.
2. Import your contacts from the CSV or Excel file, keeping your tags as labels.
3. Recreate your sales pipeline stages.
4. Connect your WhatsApp number via the official API or coexistence.
5. Turn on the AI assistant and give it your business information.

Migration is self-serve, with free step-by-step guides.

Sources (Callbell's public documentation, checked September 29, 2026)

• Callbell: export contacts
• Callbell: conversations report
• Callbell: cancel your account
• Callbell: cancel or change plan
• Meta: migrate numbers between providers (Embedded Signup)
• Meta: migrate numbers between providers (API)

Then: bring everything into ChatSales, step by step

Guides with ChatSales' real screens to finish your switch yourself.