EasyBroker leads to WhatsApp, within minutes
When someone asks about a property on the portals or your agency's site, ChatSales messages them on WhatsApp from your number, naming the property, so the lead doesn't go cold.
WhatsApp
ChatSalesWhatsApp BusinessHi Ana, thanks for your interest in the property "2-bedroom apartment in Narvarte". I'm writing from Casa Norte to give you more information and, if you like, book a viewing. What would you like to know?
Sample data. Shown in English: your customers get the Mexican Spanish template.
How it works
- Someone asks about a property on a portal or your site, and the inquiry reaches EasyBroker.
- ChatSales checks for new inquiries every few minutes (usually within 10; a little longer if many arrive at once) (EasyBroker has no webhooks).
- It messages them on WhatsApp from your number, naming the property, with a Meta-approved template.
- In Activity you see every inquiry and whether they were messaged (or why not).
Use cases
This is the message your customers get, in three kinds of business. Sample data; customers receive the Mexican-Spanish template.
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What it does and doesn't do
| ✅ It can | 🚫 It can't |
|---|---|
| Message on WhatsApp every new person asking about a property in EasyBroker (portals and your site). | Message requests with no phone, or ones an agent on your team creates (EasyBroker puts the agent's details there). |
| Mention the property they asked about, with its EasyBroker title. | Message requests from before you connected: it starts today. |
| Show you every request that arrived and whether it was messaged (or why not). | Be instant: EasyBroker has no webhooks, so we check your new requests every few minutes (usually within 10; a little longer when many arrive at once). |
| Write without a Meta-approved template. It is in the Marketing category: Meta charges that rate. |
🔐 The EasyBroker API key gives access to your account (properties and clients); EasyBroker has no read-only keys. ChatSales stores it encrypted and only uses it to read contact requests and the property's title. If you regenerate it in EasyBroker, the old one stops working.
Set up in 3 steps
- Turn on EasyBroker in the ChatSales App Store.
- Paste your EasyBroker API key: ChatSales starts with inquiries from the day you connect.
- Review the message and choose the template we create or another approved flow.
The message your customer gets
ChatSales creates this template in Mexican Spanish and submits it to Meta; here is what it says, in English (you can pick another approved flow):
What you need
You need:
A WhatsApp API number connected in ChatSales (Connect your WhatsApp). These messages are the first contact with someone who has not written to you, so WhatsApp only allows them with a Meta-approved template.
To be an admin of your ChatSales team and have access to your EasyBroker account.
Rules that protect your number
So a public form can't be used to make your number write to strangers: one message per number every 24 h, and at most 60 per hour and 300 per day per app. Anything over the limit stays in Activity with the reason.
Numbers without a country code are treated as Mexican (+52) by default. If you get contacts from other countries, turn it off under Connection and we only message numbers with "+code".
Add a consent line to your form (for example "I agree to be contacted on WhatsApp"): WhatsApp requires people to agree to receive messages from your business.
Frequently asked questions
Does EasyBroker integrate with WhatsApp?
Yes. With ChatSales: Reply on WhatsApp to everyone who asks about a property. You turn it on from the ChatSales App Store in 3 steps, with your WhatsApp API number.
Is it instant?
No: EasyBroker doesn't notify in real time, so ChatSales checks new inquiries every few minutes (usually within 10; a little longer if many arrive at once).
Does it message inquiries an agent created?
No. If EasyBroker carries the agent's own details, nothing is sent.
What access does ChatSales get?
EasyBroker has no read-only keys: the key gives full access. ChatSales stores it encrypted and only reads inquiries and the property title.
What does Meta charge?
The template is Marketing category, so Meta charges that rate per delivered message by country.
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