Hostaway bookings with WhatsApp confirmation and reminder

How it works

1. A booking is confirmed in Hostaway.
2. ChatSales messages the guest with the property, arrival and check-in time, from your number.
3. 24 hours before check-in (in the property's time zone) it sends a reminder.
4. If the stay is moved, its reminder moves with it.

Use cases

This is the message your customers get, in three kinds of business. Sample data; customers receive the Mexican-Spanish template.

Integrate Hostaway now → No account yet? Create one for free →

What it does and doesn't do

🔐 A Hostaway API key gives access to the account. ChatSales stores it encrypted and only uses it to read bookings and listings and to create or remove its webhook. You can delete the key any time in Hostaway; it then stops working here.

Set up in 3 steps

1. Turn on Hostaway in the ChatSales App Store.
2. Paste your Hostaway Account ID and API key: ChatSales registers its own webhook in your account, nothing to paste in Hostaway.
3. Review the messages and switch off any you don't want.

See the step-by-step guide →

The message your customer gets

ChatSales creates this template in Mexican Spanish and submits it to Meta; here is what it says, in English (you can pick another approved flow):

What you need

You need:

A WhatsApp API number connected in ChatSales (Connect your WhatsApp). These messages are the first contact with someone who has not written to you, so WhatsApp only allows them with a Meta-approved template.

To be an admin of your ChatSales team and have access to your Hostaway account.

Rules that protect your number

Numbers without a country code: your guests come from many countries, so by default we only message numbers with "+code". If nearly all your guests are from Mexico, you can turn it on under Connection.