WhatsApp Business quick replies: how to create them, use them with / and 40 examples ready to copy
Quick replies are shortcuts for the messages you send most: you save the text once and then send it by typing / and the shortcut (for example /price). You can save up to 50. Below there's a simulator to try it and 40 replies by business type ready to copy.
Updated: October 9, 2026
How do I create quick replies in WhatsApp Business?
In the Tools tab tap Quick replies, tap the add icon, write the message, set a shortcut (for example price) and tap Save.
How do I use quick replies?
Inside a chat, type / in the message box: all your quick replies appear. Pick one, edit it if you want (for example to add the customer's name) and send.
How many quick replies can I have?
Up to 50. They can include images or videos from the phone, but WhatsApp Web and the desktop app don't support media in quick replies.
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Why they save hours every week
In almost any business, most messages are the same questions: price, shipping, hours, location, payment options. Typing them by hand every time costs you time and makes everyone on the team answer differently. With quick replies you answer in seconds, always with the right information.
Try it: type / in the chat
On the phone below, type / (or tap the black tag), pick a shortcut and send it. Switch business types in the tabs to see other replies and copy the ones you need.
40 quick replies by business type
Hi! Happy to help 😊 I'll send you prices and photos. Which model or size are you looking for?
We ship nationwide: it arrives in 2 to 5 business days. Send me your ZIP code and I'll quote the exact cost 📦
You can pay by card (I'll send a payment link), bank transfer or PayPal. Which do you prefer?
Done! I'll hold your order for 24 hours. As soon as I see your payment we'll pack it and send the tracking ✅
Your order is on its way 🚚 Here's your tracking number:
You have 15 days to exchange with the tag on. Message me and we'll sort it out.
Here's our full catalog with prices 👉 (tap the shop icon at the top of this chat)
Thanks for your order! 💚 A photo or review helps us a lot.
Hi! Here's today's menu 🍔 Is it for pickup or delivery?
We deliver within 3 miles. Delivery is $4 and takes 30 to 45 minutes.
We're open Tuesday to Sunday, 12 to 10 pm 🕐
Sure! For how many people, what day and what time? I'll confirm in a moment.
To take your order I need: dishes, full address and payment method 🙌
We take cash, card on delivery and bank transfer.
Your order is out! 🛵 It'll arrive in about 20 minutes.
Thanks for ordering with us! Enjoy 😋
Hi! 💇♀️ Which service would you like and what day suits you? I'll send the available times.
Haircut $35 · Color from $90 · Acrylic nails $50. Shall I book you?
Confirming your appointment: [day] at [time] with [stylist]. Reply YES to confirm 💅
Reminder: your appointment is tomorrow at [time]. If you need to change it, let me know early 🙏
We're at [address]. Here's the map pin 📍
To hold your slot we ask for a $15 deposit.
To make your color last: wait 48 h before washing and use sulfate-free shampoo ✨
Thanks for visiting! We'd love to see your photo 📸
Hi! To quote you I need: what you need, by when and where. I'll reply today.
We're open Monday to Friday 9 am to 6 pm and Saturday 9 am to 1 pm.
I have [day] at [time] or [day] at [time]. Which works for you?
For your first visit please bring ID and any previous test results 📋
The consultation is $[price] and includes an assessment and treatment plan.
You can pay by card, transfer or cash on the day.
If you need to cancel or move your appointment, please let us know 24 hours ahead 🙏
Thanks for trusting us! Any questions, we're here.
Hi! Thanks for your interest in the property 🏡 Are you looking to buy or rent?
Here's the full listing: price, square feet, bedrooms, photos and location.
Would you like to see it? I have [day] and [day] available. Which suits you?
Are you pre-approved for a mortgage or paying cash?
To rent we ask for: ID, proof of income and a deposit.
Schools, a supermarket and transit are less than 10 minutes away 🚶
Did you get a chance to look at it? I can find similar options if you like.
Thanks for your time! I'll let you know as soon as something fits.
Illustrative recreation based on the WhatsApp Help Center (checked October 9, 2026). Menus can vary by app version and country.
How to create them step by step
- Open the Tools tab and tap Quick replies.
- Tap the add icon.
- Tap Message and type the text (on the phone you can also add an image or video).
- Tap Shortcut and type the shortcut: short, no spaces and easy to remember, like price or shipping.
- Tap Save.
Default replies: the app creates quick replies from your business profile, such as your hours and address. If your profile is complete, they're ready (see how to complete your profile).
How to use them in a chat
- From the text box: type / and all your replies appear, including the default ones. Keep typing to filter (/ship shows /shipping).
- From the attach menu: tap the attach icon, then Quick reply.
- The message lands in the text box: edit it before sending to add the customer's name or the exact detail.
Rules so they don't sound robotic
| ❌ Avoid | ✅ Better |
|---|---|
| "Price: $45. Shipping: $8." | "Hi Megan! The bag is $45 and shipping to Denver is $8. Want me to hold it?" |
| One long paragraph with every policy | Short messages and one question at the end to move the sale forward |
| Hard shortcuts: /resp1, /resp2 | Shortcuts you remember without thinking: /price, /shipping, /pay |
- Check prices and hours every month: an outdated quick reply repeats the mistake in every chat.
- Keep a copy outside WhatsApp: a deleted quick reply can't be recovered.
When 50 shortcuts aren't enough
Quick replies help, but someone still has to be there to type /. If several people answer or customers write at any hour, in ChatSales your team shares the same saved replies in a shared inbox and an AI assistant answers frequent questions on its own from your information, so your team can focus on closing.
Ideas to sell more on WhatsApp, in your inbox
What's new in WhatsApp and Meta, AI for business, sales and marketing, with verified data and ready-made templates. Free, no spam, unsubscribe in one click.
We'll email you to confirm. Read our privacy notice.
Sources
WhatsApp Help Center: how to use quick replies · business profile. Checked October 9, 2026.
Frequently asked questions
Do quick replies send automatically?
No. You choose which one to send. The messages that send automatically are the greeting and away messages; to answer questions automatically you need an AI assistant.
Can I add photos to a quick reply?
Yes, from the phone. WhatsApp Web and the desktop app don't support media in quick replies.
Can I recover a quick reply I deleted?
No. WhatsApp recommends keeping a copy of your most important replies outside the app.
Which shortcuts should I use?
Short words you remember without thinking: price, shipping, pay, hours, location, thanks.
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